Customer Delivery Manager

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Lenovo Full time

About the Role

The Customer Delivery Manager will be responsible for fostering strong relationships between Lenovo and its customers. This involves understanding customer needs and preferences, identifying opportunities to upsell or cross-sell, and providing personalized attention and support.

Key Responsibilities

  • Develop and execute strategic plans to improve customer satisfaction, loyalty, and retention.
  • Build and maintain professional relationships with key customer stakeholders, acting as a single point of contact for all issues and challenges.
  • Intimately understand customer business, future plans, and strategy to provide additional services and value.
  • Work with multiple Service Delivery Managers to deliver customer projects and initiatives.
  • Develop and implement tactical and strategic initiatives to accelerate contract value to bookings.
  • Collaborate with sales teams to ensure customer requirements are met and sales commitments are fulfilled.
  • Drive continuous margin improvement programs, including annual contract value growth.
  • Ensure a great customer experience to gain contract renewals.
  • Drive strategic initiatives to improve effectiveness, client delivery, employee engagement, and motivation.
  • Ensure correct governance and reporting on a regular cadence.
  • Manage customer complaints and escalations related to delivery.

Requirements

  • 5+ years of strategic technology experience in sales, customer success, or customer support.
  • Strong financial, analytical, and problem-solving skills.
  • Experience providing insights, building relationships with, and driving value to C-Level clients in B2B environments.
  • Strong executive presence with ability to manage high-intensity, high-pressure scenarios.
  • Experience in reporting to various stakeholders.
  • Deep understanding of the technology stack and support for engineering teams.
  • Strong delivery track record with experience collaborating in globally distributed teams.
  • Excellent communication, leadership, and customer service skills.
  • Bachelor's degree in a business-related field.


  • Hong Kong, Central and Western District, Hong Kong SAR China Lenovo Full time

    About the RoleThe Customer Delivery Manager is a key position at Lenovo, responsible for fostering strong relationships between Lenovo and its customers. This role requires a deep understanding of customer needs and preferences, ensuring seamless interactions and identifying opportunities for upselling or cross-selling.Key ResponsibilitiesDevelop and execute...


  • Hong Kong, Central and Western District, Hong Kong SAR China Lenovo Full time

    Job SummaryThe Customer Delivery Manager - Strategic Partnership role at Lenovo is a key position that requires a strong relationship builder with a focus on fostering, building, and maintaining a strong partnership between Lenovo and its customers.Key ResponsibilitiesDevelop and execute strategic plans to improve customer satisfaction, loyalty, and...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    About the RoleThe Customer Mastery Delivery Head will oversee and coordinate governance and programme execution across the 'Technology for Business' portfolio, which comprises programmes within Global Businesses and Global Functions enabled by Technology investment.Key ResponsibilitiesBuild and Define the Operating ModelAnalyse thematic risks & issues to...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Job Title: Service Delivery ManagerClassy Wheeler Limited is seeking a highly skilled Service Delivery Manager to lead our team in delivering exceptional customer experiences.Key Responsibilities:Maintaining Customer Relationships: Foster strong relationships with our customers to ensure their needs are met and exceeded.Technical and Administrative Tasks:...


  • Hong Kong, Central and Western District, Hong Kong SAR China China Mobile International Limited Full time

    Service Delivery Manager **Job Summary** We are seeking a highly skilled Service Delivery Manager to join our team at China Mobile International Limited. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of clearing services to our customers. **Responsibilities** * Manage daily operations and quality issues...


  • Hong Kong, Central and Western District, Hong Kong SAR China Ensign InfoSecurity Full time

    About Ensign InfoSecurityEnsign InfoSecurity is a leading provider of end-to-end cybersecurity services in Asia. Our team of experts delivers bespoke solutions to address the unique needs of our clients.Job OverviewWe are seeking a highly skilled Service Delivery Manager to join our team in Hong Kong. As a key member of our sales team, you will be...


  • Hong Kong, Central and Western District, Hong Kong SAR China China Mobile International Limited Full time

    **Job Summary**China Mobile International Limited is seeking a highly skilled Service Delivery Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of clearing services to our customers.Key Responsibilities:Take sole responsibility for daily operations and quality issues of clearing...


  • Hong Kong, Central and Western District, Hong Kong SAR China Crypto Full time

    About the RoleWe are seeking a highly skilled Product Delivery Manager to join our team at Crypto. As a key member of our Product Delivery team, you will be responsible for ensuring the successful delivery of high-quality product offerings across our platforms.Key ResponsibilitiesManage complex, large-scale cross-team, cross-functional technology build...


  • Hong Kong, Central and Western District, Hong Kong SAR China Ensign InfoSecurity Full time

    Ensign InfoSecurity is a leading cybersecurity service provider in Asia, offering bespoke solutions and services to address clients' needs.We are seeking a skilled Service Delivery Manager to lead our sales team in the Greater China Region, responsible for managing key accounts and developing new business opportunities.The successful candidate will work...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Job Title: Service Delivery ManagerClassy Wheeler Limited is seeking a highly skilled Service Delivery Manager to lead our network infrastructure team. As a key member of our organization, you will be responsible for ensuring the effective delivery of IT services to our clients.Key Responsibilities:Lead virtual teams to deliver high-quality services based on...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    **Job Summary**Classy Wheeler Limited is seeking a highly skilled Service Delivery Manager to lead our virtual teams in delivering exceptional service to our clients. As a key member of our team, you will be responsible for coordinating different teams, including service desk, helpdesk, infrastructure, vendors, and business users, to ensure seamless service...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Job Title: Service Delivery ManagerClassy Wheeler Limited is seeking a highly skilled Service Delivery Manager to lead our service delivery teams in adherence to ITIL process frameworks.Key Responsibilities:Coordinate service desk, helpdesk, infrastructure, vendors, and business user teams for seamless service delivery.Engage with customers to ensure...


  • Hong Kong, Central and Western District, Hong Kong SAR China China Mobile International Limited Full time

    Job Title: Service ManagerAt China Mobile International Limited, we are seeking a highly skilled Service Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our clearing services to our customers.Key Responsibilities:Manage daily operations and quality issues related to clearing...


  • Hong Kong, Central and Western District, Hong Kong SAR China IO TECH SOLUTIONS LIMITED Full time

    Technical Delivery LeadAbout IO TECH SOLUTIONS LIMITEDWe are a leading provider of innovative insurance solutions, committed to delivering exceptional service and value to our customers. We leverage cutting-edge technology to streamline our processes and enhance customer experiences.Job OverviewWe are seeking a Technical Delivery Lead to oversee and drive...


  • Hong Kong, Central and Western District, Hong Kong SAR China Ensign InfoSecurity Full time

    Job OverviewEnsign InfoSecurity, a leading cybersecurity service provider in Asia, is seeking a highly skilled Service Delivery Manager to join our team. As a key member of our delivery team, you will be responsible for ensuring the successful delivery of our cybersecurity services to our clients.The ideal candidate will have a strong background in customer...


  • Hong Kong, Central and Western District, Hong Kong SAR China China Aircraft Services Limited Full time

    Main ResponsibilitiesManage and coordinate with customers and internal teams to ensure seamless delivery of services according to established procedures and requirements.Handle customer inquiries and concerns in a professional and timely manner, providing solutions and alternatives when necessary.Process and manage AOG/CRI orders, ensuring compliance with...


  • Hong Kong, Central and Western District, Hong Kong SAR China Crypto Full time

    About the RoleWe are seeking a highly skilled Product Delivery Manager to join our team at Crypto. As a key member of our Product Delivery team, you will be responsible for ensuring the successful delivery of high-quality product offerings across our platforms.Key ResponsibilitiesManage complex, large-scale cross-team, cross-functional technology build...

  • Senior IT Manager

    4 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Job Title: Senior IT Manager - Service DeliveryAbout the RoleWe are seeking an experienced Senior IT Manager to lead our Service Management team at Classy Wheeler Limited. As a key member of our IT leadership team, you will be responsible for developing and executing a service strategy that ensures an outstanding customer experience.Key...


  • Hong Kong, Central and Western District, Hong Kong SAR China foodpanda Full time

    Job DescriptionAs a Corporate Customer Service Executive at foodpanda, you will be responsible for providing exceptional customer service to our corporate clients. Your primary goal will be to ensure that our clients receive the highest level of service and support, resulting in increased customer satisfaction and loyalty.Key Responsibilities:Customer...


  • Hong Kong, Central and Western District, Hong Kong SAR China ExcelRedstone Full time

    Service Delivery ManagerExcelRedstone is seeking an experienced Service Delivery Manager to oversee our data centre operations team. Based on site at our client Data Centre locations and Head Offices, the role is responsible for the delivery of all works by our operations team.Key Responsibilities:Ensure that all data centre operations are carried out in a...