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Enterprise Infrastructure Solutions Expert
2 weeks ago
As an Application Support Specialist in our Enterprise Technology Services team, you will be responsible for maintaining technological stability and mitigating financial risk for our clients across their Bloomberg solutions and workflows. You'll work closely with our engineers, solutions architects, and product development teams to design and implement future system and product changes, and partner with Account Management to provide proactive engagements with our client base.
Duties and Responsibilities
- Analyze and troubleshoot issues for our clients' production environments
- Prevent production incidents and outages by partnering with Engineering and Product teams
- Partner with Account Management to provide proactive engagements with our client base
- Ensure a smooth life-cycle experience when clients move from project implementation to production support
Skills and Qualifications
To excel in this role, you will need to have a minimum of 3 years of experience in a client-facing role supporting financial markets trading/connectivity solutions. You should possess demonstrated experience in some or all of the following: FIX, Middleware (e.g. MQ), TCPIP, SFTP, Web APIs, Unix/Linux, Scripting (e.g. Perl, Python), Data Transformation. Fluency in Mandarin and English is also required for seamless facilitation of intricate technical exchanges with stakeholders.
Career Development Opportunities
We offer a dynamic and supportive work environment, where you can grow and develop your skills alongside a talented team. Our benefits package includes competitive compensation, comprehensive training, and opportunities for career advancement.
