Facilities Officer

3 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China JLL Full time

About the Role:

We are seeking a skilled Facilities Officer to join our team at JLL. As a Facilities Officer, you will be responsible for delivering high-quality, prompt, and courteous Facilities Management services in support of our clients' business needs in a safe working environment.

Key Responsibilities:

  • Assist to monitor the office facilities
  • Owner of the FM Helpdesk system to ensure the SR completion
  • Assist to report and schedule contractors for preventative maintenance to limit the downtime for all critical equipment
  • Assist to deal with emergency and arrange ad-hoc repair
  • To follow established escalation procedures and incident reporting procedures
  • Assist Facilities Manager to ensure all office equipment, including photocopiers, fax machines, paper shedders, etc. are in good working order and consumables are replenished timely
  • Assist Facilities Manager to ensure a good office environment, including arranging office ad-hoc repair, monitoring landscaping service, and cleaning service
  • Vendor management
  • Assist to evaluate the contractors' service performance
  • Customer Service / Client Relationships
  • Keep good communication with clients and users
  • Ensured Key Operations Procedures are followed to ensure service standards are maintained
  • Procurement, Payment/Billing Management
  • Issue purchase order for operations and maintenance
  • Assist to receive and verify the invoices. Allocate the expenses and settle in client's procurement system
  • Seek ways to constantly reduce costs and improve operational standards
  • Others
  • Keep good communication and have the regular meeting with landlord/service providers
  • To assist client/Facilities Manager to do report work, including monthly report and KPI review, etc.
  • Supervise the vendor workers' performance
  • Any other duties assigned by the client/Facilities Manager

Requirements:

  • Degree holder in any disciplines
  • 3-5 years' relevant experience
  • Customer service is preferred
  • Good command of spoken Cantonese, English, and Putonghua
  • Great interpersonal skill
  • A good team player, flexible, and detail-minded
  • Cheerful and outgoing characters

About JLL:

We're an entrepreneurial, inclusive culture. We succeed together - across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together, and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits, and pay. We'll offer you a competitive salary and benefits package.

With us, you'll develop your strengths and enjoy a career full of varied experiences. We can't wait to see where your ambitions take you at JLL.

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