Enterprise Technology Solutions Expert

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Avature Full time

We're individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. Our Enterprise Technology Services team delivers critical information in a world where information matters, connecting influential decision-makers in business, finance, and government to a dynamic network of news, people, and ideas.

As a Client-Facing IT Professional, you'll be part of a global team of financial technology support specialists, servicing the production needs of our customers and working closely with internal stakeholders to deliver high-quality solutions. Your responsibilities will include analyzing and troubleshooting issues for global clients' production environments, preventing production incidents and outages, and partnering with Account Management in our electronic trading and regulatory businesses.

  • Analyzing and troubleshooting complex technical issues in production environments
  • Partnering with Engineering and Product teams to design and implement future system and product changes
  • Providing proactive engagements with our client base, ensuring a smooth life-cycle experience from project implementation to production support
  • Developing strong relationships with clients, identifying their needs, and delivering tailored solutions


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