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Employee Support Specialist
1 week ago
This is an exciting opportunity to join Cathay Pacific Airways Limited as an Employee Services Executive in the Global Business Services Department. The successful candidate will be responsible for providing high-quality customer contact services, supporting teams in various locations, and focusing on delivering first-class customer service.
The ideal candidate will have experience in general administration within a Business Services / Shared Services environment and possess strong influencing and interpersonal skills to collaborate with Business Units and work with a diverse group of people to meet goals and objectives. Strong verbal and written communication skills in English and Chinese are also essential, along with a customer-centric attitude, focusing on resolving issues and performing with a customer-focused mindset.
Responsibilities- Support the development and implementation of process improvements, collaborating with business units in optimization initiatives/projects where needed.
- Review and evaluate current processes, making recommendations for enhancements and suggesting innovative solutions to improve efficiency and effectiveness.
- Maintain accurate records and reports, providing insightful analysis and data-driven recommendations to support business decisions.
- Participate in training and development programs to enhance skills and knowledge, staying up-to-date with industry trends and best practices.
