Customer Financial Operations Specialist

6 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Bloomberg Full time

Bloomberg is a global leader in financial data and news. We deliver critical information to influential decision-makers, providing them with a competitive edge.

About Bloomberg

Our company fosters innovation and empowers clients with our array of technology, data, news, and media services. This enables nearly limitless opportunities for career growth.

Job Description

We are seeking an enthusiastic and driven individual to join the Hong Kong Customer Financial Services department. As part of this fast-paced team, you will learn various aspects of Accounts Receivable, Billing, and Contracts within the APAC Region.

The Customer Financial Services team ensures the collection of aged receivables and timely application of payments. You will work alongside internal departments to answer client queries and bring them to a resolution.

In this role, you will have the opportunity to work closely with the New York billing team to resolve pricing issues and invoice disputes. You will also collaborate with Sales to build strong working relationships and identify key areas for improvement.

Responsibilities
  • Maintain positive relationships with customers by providing excellent service and departmental support
  • Be accountable for a sizable collections portfolio and meeting specific targeted goals related to the aging of open receivables
  • Process customer refunds, write-offs, and prepare delinquent customers for third-party collections
  • Collaborate with internal Sales, Contracts, Installations, and Billing Teams to resolve outstanding issues
Requirements
  • Bachelor's degree in Administration, Economics, or Accounting
  • High level of multi-tasking, trouble-shooting, and complex problem-solving skills while utilizing multiple system interfaces and addressing a high volume of work in a fast-paced environment
  • Excellent verbal and written communication skills
  • Ability to adjust priorities quickly under pressure to meet deadlines
  • Exceptional interpersonal skills and customer service
  • Ability to cooperate and collaborate effectively with team members
  • Attention to detail, result-oriented, excellent problem-solver, and sense of urgency
  • Fluency in spoken and written English; proficiency in spoken Cantonese or Mandarin
Estimated Salary

$60,000 - $80,000 per year, depending on experience and qualifications

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