Senior Technical Liaison
2 weeks ago
About Marvelsoft
Marvelsoft is a global trading technology provider, renowned for delivering innovative and dependable software solutions to financial institutions.
We specialize in creating practical applications for real-time trading and data analysis. Our team combines extensive experience in designing and developing trading systems, ensuring our partners achieve new levels of performance and productivity.
Our Mission
At Marvelsoft, we are passionate about finding better solutions to the ever-evolving puzzles of the trading world. We strive to provide an effective and high-quality technical support service, fostering strong relationships with our customers and partners.
Job Summary
The Technical Account Manager will be responsible for supporting and managing our existing and potential customer base. This role involves working closely with internal teams, as well as with customers and partners, to deliver exceptional technical support services.
Key Responsibilities:
- Develop and maintain a thorough understanding of our software, configuration files, integration, and business flows to assist in issue investigation.
- Participate in application system checks, identifying and resolving issues before they impact our customers.
- Escalate issues to team leaders and management as necessary.
- Attend, organize, and coordinate technical sessions with current and potential clients.
- Prioritize, log, and update issues on our tracking system (Jira).
- Continuing to develop current relationships through collaboration with our customer support and technical teams.
- Taking responsibility for project delivery in a timely manner, with appropriate documentation and communication.
- Liaising with internal and external teams to coordinate required work while keeping the client informed through regular status reports.
- Developing project plans and managing timeframes and milestones.
- Internal validation and tracking of projects.
- Recommending suitable technical solutions.
- Providing and/or coordinating technical support during the pre-sales phase.
- Responding to client inquiries via email and phone.
- Investigating and resolving reported issues.
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