Senior Technical Liaison

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Marvelsoft Full time

About Marvelsoft

Marvelsoft is a global trading technology provider, renowned for delivering innovative and dependable software solutions to financial institutions.

We specialize in creating practical applications for real-time trading and data analysis. Our team combines extensive experience in designing and developing trading systems, ensuring our partners achieve new levels of performance and productivity.

Our Mission

At Marvelsoft, we are passionate about finding better solutions to the ever-evolving puzzles of the trading world. We strive to provide an effective and high-quality technical support service, fostering strong relationships with our customers and partners.

Job Summary

The Technical Account Manager will be responsible for supporting and managing our existing and potential customer base. This role involves working closely with internal teams, as well as with customers and partners, to deliver exceptional technical support services.

Key Responsibilities:

  • Develop and maintain a thorough understanding of our software, configuration files, integration, and business flows to assist in issue investigation.
  • Participate in application system checks, identifying and resolving issues before they impact our customers.
  • Escalate issues to team leaders and management as necessary.
  • Attend, organize, and coordinate technical sessions with current and potential clients.
  • Prioritize, log, and update issues on our tracking system (Jira).
  • Continuing to develop current relationships through collaboration with our customer support and technical teams.
  • Taking responsibility for project delivery in a timely manner, with appropriate documentation and communication.
  • Liaising with internal and external teams to coordinate required work while keeping the client informed through regular status reports.
  • Developing project plans and managing timeframes and milestones.
  • Internal validation and tracking of projects.
  • Recommending suitable technical solutions.
  • Providing and/or coordinating technical support during the pre-sales phase.
  • Responding to client inquiries via email and phone.
  • Investigating and resolving reported issues.


  • Hong Kong, Central and Western District, Hong Kong SAR China Inchcape plc Full time

    OverviewInchcape plc seeks a highly skilled Automotive Technical Liaison to support its workshops in providing top-notch technical assistance.


  • Hong Kong, Central and Western District, Hong Kong SAR China Panasonic Avionics Corporation Full time

    About the RoleThis is an exciting opportunity to work in the dynamic field of avionics as a Customer Support Field Engineer II. You will serve as a liaison between Panasonic and airline customers, identifying and resolving technical issues related to our equipment.


  • Hong Kong, Central and Western District, Hong Kong SAR China HARBRIDGE PARTNERS Full time

    Job OverviewWe are seeking a highly skilled Senior Government Liaison and Communication Strategist to join our team at Harbridge Partners Limited. This is an exciting opportunity for a motivated professional to leverage their expertise in government relations, policy analysis, and communication to drive business success.


  • Hong Kong, Central and Western District, Hong Kong SAR China Point72 Asset Management, L.P Full time

    About This OpportunityWe are seeking a highly skilled and organized Portfolio Manager Liaison to join our Investment Team. As a Portfolio Manager Liaison, you will provide critical administrative support to our portfolio managers, ensuring they have the necessary tools and resources to excel in their roles.Key ResponsibilitiesManage calendars and coordinate...


  • Hong Kong, Central and Western District, Hong Kong SAR China Centre for Immunology & Infection - C2i Full time

    About the RoleThe Administrative Liaison Coordinator will be responsible for providing high-level administrative support to our senior management team. Key responsibilities include managing schedules, coordinating meetings, and maintaining accurate records. The ideal candidate will possess excellent communication skills and the ability to work effectively in...


  • Hong Kong, Central and Western District, Hong Kong SAR China EDB Full time

    Senior Technical Account Manager (Bilingual Mandarin & English)Role: Senior Technical Account ManagerLocation: Singapore or Hong Kong (Remote)The Senior Technical Account Manager (TAM) is responsible for building and maintaining post-sales relationships with EDB's largest and most complex customers. These customers are typically large accounts adopting...


  • Hong Kong, Central and Western District, Hong Kong SAR China Royal Caribbean Group Full time

    Royal Caribbean Group is seeking a Customer Service Liaison Officer to join our team. This mid-senior level contract position requires 5-6 months of onboard work and involves providing exceptional guest experiences through proactive listening and issue resolution.About the RoleAs a Customer Service Liaison Officer, you will utilize your outstanding...


  • Hong Kong, Central and Western District, Hong Kong SAR China Asia Airfreight Terminal Co. Ltd. Full time

    About Us:Asia Airfreight Terminal Co. Ltd. is an air cargo terminal based at Hong Kong International Airport, serving over 60 international leading airlines.We offer a comprehensive range of quality services, from physical cargo handling to documentation processing.Our team is dedicated to providing exceptional customer service and ensuring seamless export...


  • Hong Kong, Central and Western District, Hong Kong SAR China Teladoc Health Asia Part time

    Job OverviewAs a Physician Case Manager at Teladoc Health Asia, you will play a vital role in remotely coordinating and managing the medical care of patients. This position requires utilizing telecommunication technology to provide virtual consultations, collaborate with healthcare teams, and ensure seamless delivery of patient-centered care.About the...


  • Hong Kong, Central and Western District, Hong Kong SAR China GrowthOps Full time

    About the JobWe are seeking a Technical Program Director to lead our IT projects. As a key member of our IT department, you will be responsible for developing and executing project plans and strategies for server upgrades project and IT infrastructure changes management.Your responsibilities will include coordinating activities among various stakeholders,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time

    At Mass Transit Railway, we are seeking a Senior Technical Supervisor to join our team.Job Description:The Senior Technical Supervisor will be responsible for supervising a team of technical staff or contractors to carry out high voltage and low voltage asset replacement works, testing, and commissioning. The role involves taking daily site inspection...


  • Hong Kong, Central and Western District, Hong Kong SAR China China Harbour Engineering Co. Ltd Full time

    Role OverviewWe are looking for a Senior Technical Coordinator to join our team and provide technical guidance and support to our design team.Main Responsibilities:Support the design team in preparing design submissions and reports.Review and check design drawings and reports.Assist senior management in performing technical supervision on ongoing...


  • Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time

    About the RoleThis is an exceptional opportunity for a skilled Senior System Manager - EAMS to join our Mass Transit Railway team and make a significant impact on our asset management capabilities.The role requires a strong technical leader who can plan, organize, and direct the development and delivery of information systems that meet the needs of our...


  • Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time

    Key Responsibilities:Support public relations and community liaison tasks to raise awareness and gain support for new railway projectsPropose and implement promotion strategies using various communication channelsDesign and create artworks and images for online/social media platformsCoordinate ad-hoc tasks as requiredThis is an exciting opportunity to work...


  • Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Cultural District Authority Full time

    The Senior Technical Production Manager will be responsible for excelling at their area of specialisation for the delivery of technical elements of productions, events and visiting companies. This includes participating in the supervision of teams of technicians and supporting compliance with all West Kowloon Cultural District Authority's policies, health...


  • Hong Kong, Central and Western District, Hong Kong SAR China GL Technologies (Hong Kong) Limited Full time

    We are seeking a highly skilled Technical Support Specialist to join our team at GL Technologies (Hong Kong) Limited. This role is ideal for an individual with excellent communication and problem-solving skills, who can provide top-notch support to end-users.Job Responsibilities:Provide day-to-day technical support to end-users, addressing hardware and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Appnovation Full time

    About the RoleWe are seeking a highly skilled Technical Project Coordinator to join our team. As a key member of our organization, you will play a critical role in delivering technical projects on time and within budget.You will work closely with project stakeholders to define technical requirements and functional specifications for various projects. Your...


  • Hong Kong, Central and Western District, Hong Kong SAR China ConnectedGroup Full time

    ConnectedGroup, a leader in the global financial industry, seeks a highly skilled Technical Business Analyst Senior to join our application team. The successful candidate will play a key role in the development and maintenance of banking systems using ASP.NET.This is an exciting opportunity for a talented individual to contribute to the success of our...


  • Hong Kong, Central and Western District, Hong Kong SAR China Yau Lee Holdings Limited Full time

    About the Role:We are seeking a highly experienced Senior Technical Lead to join our team at Yau Lee Holdings Limited.Job Summary:The ideal candidate will have a strong background in Civil or Structural engineering, with a minimum of 5 years of relevant post-experience and registration under the Engineers Registration Ordinance.Key Responsibilities:Lead...


  • Hong Kong, Central and Western District, Hong Kong SAR China Pivot Biomedical Engineering Limited Full time

    We are looking for an experienced Senior Research Engineer to join our team at Pivot Biomedical Engineering Limited. As a key member of our team, you will play a vital role in developing cutting-edge technologies that improve healthcare outcomes. Your primary responsibilities will include designing and implementing programmable circuit board layouts,...