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Anti-Scam Team Lead
2 weeks ago
**Job Summary:**
We are seeking an experienced professional to lead our Anti-Scam Team in their day-to-day fraud investigation and prevention activities.
About the Role:
- Lead the Anti-Scam Team in their fraud investigation and prevention activities, ensuring seamless coverage and responsiveness to fraud incidents.
- Analyze complex fraud patterns and trends to develop strategies for enhancing detection and prevention capabilities.
- Implement new fraud detection and prevention measures to stay ahead of emerging threats.
- Support the Anti-Scam Team by providing training and mentorship to enhance their skills and knowledge.
- Work closely with other stakeholders within the Financial Crime and Security Services Department to create synergies on anti-scam work.
- Escalate critical fraud cases to senior management or other departments as necessary.
- Maintain accurate records and provide regular reporting on the team's performance and key achievements.
- Manage internal and external stakeholders, including law enforcement agencies, to assist in tracking and recovering funds lost by customers.
About You:
- You have experience leading teams in fraud investigation and prevention.
- You possess strong analytical skills to identify complex fraud patterns and trends.
- You can implement new measures to stay ahead of emerging threats.
- You have excellent communication and interpersonal skills to collaborate with internal and external stakeholders.
What We Offer:
- A competitive compensation package.
- Ongoing training and development opportunities to stay abreast of the latest fraud techniques and industry best practices.
- The opportunity to work with a dynamic team in a fast-paced environment.
