Customer Service and Administration Professional
6 days ago
Langham Hospitality Group is a wholly-owned subsidiary of Great Eagle Holdings, comprising a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop, and Ying'nFlo.
We have a global footprint that extends across Asia, Europe, North America, Australasia, and the Middle East, with over 40 hotels and residences in operation or development.
Key Responsibilities:
- Program Management: Assist in the day-to-day operations of loyalty programs, including member enrollment, promotional activities support, and tracking.
- Member Support: Respond to member enquiries and address complaints in compliance with all guidelines and SOPs.
- Administrative Responsibilities: Offer comprehensive administrative support to the Loyalty Operations Team.
Requirements:
- Relevant degree or diploma.
- CRM/loyalty program operations/customer service experience.
- Minimum 2-3 years working experience.
- Excellent communication skills.
- Proficiency in MS Excel and PowerPoint.
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