Operational Efficiency Specialist

4 days ago


Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

Classy Wheeler Limited is a leading IT&T services company in Hong Kong.

Job Description

This role will consider candidates with less experience as Business Process Assistant or Business Process Officer.

Key Responsibilities
  • Regularly review business processes to minimize operational risk and enhance efficiency & productivity.
  • Formulate workflow design in alignment with system capabilities, collaborating with the Manager.
  • Pursue business process re-engineering, gap analysis & improvement, and change management initiatives.
  • Liaise with internal & external parties to execute and follow up operation flow improvements & new initiatives.
  • Analyze data and prepare monthly reports to highlight improvement areas for management decision-making.
  • Closely work with business users & IT to understand requirements and enhance system functionality, ensuring timely product/project delivery.
  • Facilitate the integration of IT systems across various businesses, ensuring smooth transitions during migration and integration processes.
  • Manage project deployment, implementation, and support by designing implementation processes and testing scenarios, conducting UAT.
  • Provide administrative support, including proposal preparation, project monitoring, and coordination.
  • Assist in handling ad hoc projects assigned by management.


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