Contact Centre Efficiency Specialist
1 week ago
We are seeking a highly skilled Contact Centre Efficiency Specialist to join our team at Mox Bank. As a key member of our operations team, you will be responsible for identifying opportunities to improve efficiency, reduce costs, and enhance customer experiences.
The ideal candidate will have a strong analytical mindset, excellent problem-solving skills, and the ability to work collaboratively with stakeholders to drive business outcomes. If you are a results-driven professional with a passion for process improvement, we encourage you to apply.
Key Responsibilities:
- Analyze data and metrics to identify opportunities to improve efficiency and reduce costs.
- Develop and implement process improvements to enhance customer experiences and service quality.
- Collaborate with cross-functional teams to ensure seamless alignment and effective communication.
- Maintain accurate records and reports to track progress and measure success.
Requirements:
- Bachelor's degree in a relevant field such as business, management, or operations research.
- At least 5 years of experience in a customer-facing role, preferably in the financial services industry.
- Excellent analytical, problem-solving, and communication skills.
- Able to work effectively in a fast-paced environment and adapt to changing priorities.
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