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Financial Industry Contact Specialist

2 weeks ago

Hong Kong Island, Hong Kong SAR China Standard Chartered Life and Careers Full time

About Standard Chartered

We're an international bank that prioritises innovation and community engagement. With over 170 years of history, we've established ourselves as a leader in the financial services industry.

Our Mission

To be here for good, achieved by living our valued behaviours. We value difference and advocate inclusion, creating a workplace where everyone feels respected and valued.

Job Overview

We're looking for a highly skilled Customer Service Specialist to deliver exceptional service to our clients. As a key member of our team, you'll handle customer inquiries, manage escalation cases, and support new joiners. You'll also be responsible for managing social media inboxes and prioritising tasks assigned by the management team.

Responsibilities

  • Client Communication: Respond to client inquiries in a timely and professional manner.
  • Escalation Cases: Investigate and resolve complex customer issues efficiently.
  • Social Media Management: Monitor and respond to social media inquiries.
  • Team Support: Provide guidance and support to new joiners.

Requirements

To succeed in this role, you'll need:

  • 3 years' experience in contact center, preferably in the financial services industry.
  • Knowledge of retail banking products, especially unsecured lending and investment.
  • Customer-centric mindset with a can-do attitude.
  • Fluency in English and native Cantonese language skills.
  • Basic knowledge of Mac and OS and latest office cloud applications.

Benefits

We offer a competitive salary and benefits package, including core bank funding for retirement savings, medical and life insurance, time-off, flexible working options, proactive wellbeing support, continuous learning culture, and being part of an inclusive and values-driven organisation.