Executive Customer Support Specialist
6 days ago
We are looking for a highly motivated and customer-focused Client Service Representative to join our team at Global Executive Consultants Ltd.
Job Overview:- Primary Responsibilities:
- Respond to customer inquiries and concerns in a timely and professional manner.
- Provide accurate product information and company policies to customers.
- Assist with order processing, returns, and resolve billing or shipping issues.
- Evaluate complex customer issues and refer them to the relevant department or supervisor.
- Maintain product knowledge to address customer inquiries effectively.
- Follow up with customers to ensure their concerns have been fully addressed.
- Establish strong relationships with customers through personalized service.
- Collaborate with cross-functional teams to drive customer satisfaction.
- Accurately record customer interactions and transactions in the CRM system.
- Meet or exceed customer service performance metrics.
- Minimum 2 years' experience in customer service roles.
- Excellent communication and interpersonal skills.
- Able to empathize with customers and de-escalate tense situations.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks efficiently.
- Passionate about delivering exceptional customer service.
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