Johnson & Johnson | Field Service Engineer [MedTech]
10 hours ago
Description
About Johnson & Johnson
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at
For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.
We know that the success of our business – and our ability to deliver meaningful solutions – depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities, and experiences are valued and our people can reach their potential.
At Johnson & Johnson, we all belong.
The Field Service Engineer (FSE) provides frontline support by resolving customers' problems and issues through technical expertise and troubleshooting. The FSE is a field-based, customer-facing role that installs, services, maintains, and modifies Company platforms at our customer sites, primarily in the clinical environment. The FSE uses critical thinking to resolve issues within defined procedures and practices to determine appropriate action to rapidly repair equipment.
Job Responsibilities will include but are not limited to:
- Perform service, preventative maintenance, modifications, and installations on J&J medical device products at customer sites with minimal supervision.
- Provide on-site customer repairs; responsible for delivering both timely and effective repairs.
- Provide adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
- Work closely and collaboratively with fellow field team members, including Sales, Marketing, and Training to ensure customer success.
- Perform necessary administrative duties accurately.
- Keep accurate records of service calls, maintain inventory of service parts, tools, and test equipment.
- Follow safety practices as defined by the Company and/or the customer's site safety code.
- Maintain annual training compliance to meet company, industry, and customer site requirements.
- Job will generally be performed on customer site, typically at a Hospital or Medical Institution.
- Customer site may have exposure to hazardous materials, waste, airborne particles, and allergens.
- Sometimes employees are furnished and required to wear safety gear, protective equipment, gloves that the job requires.
- Must be able to have manual dexterity to operate equipment and tools required on the job.
- Must be able to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
- Bachelor’s Degree in an Engineering field.
- 4 years’ experience in a service environment working with customers to resolve problems related to capital equipment including surgical robotic equipment or related medical diagnostic equipment.
- In lieu of a Bachelor’s Degree, 5 years’ experience & a 2-year technical school degree in an Engineering field.
- Strong electronics and computer background needed.
- Strong proficiency in instrument systems technology to include mechanics, electrical, chemistry, and software technology.
- Proficient in the use of tools and service test equipment.
- Able to work both individually and in an established team setting.
- Self-starter with strong customer service skills as well as excellent interpersonal skills.
- Demonstrate excellent judgment in customer relations and in handling company resources.
- Must be computer literate in Microsoft Word, Excel, and PowerPoint and be able to utilize computer-based tools for reports, email, and for general communication.
- Willing to work different shifts as business needs dictate.
- Travel may be required to support and provide service to other geographic regions.
- Willingness to participate in an on-call rotation after training and certification is completed.
- Requires the ability to work within a flexible work/travel schedule.
- Requires the ability to travel to customer sites on short notice and frequently requires the ability to work necessary hours to meet customer needs.
- Must be able to occasionally lift and/or move up to 50lbs.
- Occasional evening and weekend work may be required as job duties demand.
- Advanced Degree.
- Able to speak Cantonese, English, and Mandarin.
- Experience working in a regulated environment in compliance with ISO 13485 and 21 CFR 820.
This Is What Awaits YOU At J&J
- An opportunity to be part of a global market leader.
- A dynamic and inspiring working environment.
- Many opportunities to work on challenging projects and assignments.
- Possibilities for further personal as well as professional development.
- Many employee benefits:
- Supportive team culture, flexible working hours, employee development and wellness support.
- Refreshment in the workplace, company gym, JJ Club, corporate events.
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
For more information on how we support the whole health of our employees throughout their wellness, career, and life journey, please visit
Primary Location OrganizationJohnson & Johnson (Hong Kong) Ltd. (8060)
#J-18808-Ljbffr-
hong kong, Hong Kong SAR China Johnson & Johnson Full timeJob Description - Product Specialist (Joints) (MedTech) (2406224484W) The Johnson & Johnson Family of Companies A global leader in health and personal care, with over 125,000 employees in over 275 companies in 60 countries. We work with partners in healthcare to touch the lives of more than a billion people every day throughout the world. Johnson & Johnson...
-
hong kong, Hong Kong SAR China Johnson & Johnson Full timeJob Description - Clinical Operations Specialist (Velys) (MedTech) (2406224579W) Clinical Operations Specialist (Velys) (MedTech) - 2406224579W Description About Johnson & Johnson At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured,...
-
hong kong, Hong Kong SAR China Johnson & Johnson Full timeJob Description - Associate Account Manager (BW) (MedTech) (2406223998W) Description About Johnson & Johnson At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are...
-
hong kong, Hong Kong SAR China Johnson & Johnson Full timeJob Description - Customer Development Manager (Vision Care) (2406222307W) About Johnson & Johnson At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal....
-
hong kong, Hong Kong SAR China Johnson Electric Full timeProcess Engineering Trainee Apply locations: China, Hong Kong Time type: Full time Posted on: Posted 30+ Days Ago Job requisition ID: R00024501 Position Summary The Engineering Trainee Program equips graduates with the necessary technical skills to further develop into leaders at Johnson Electric. Responsibilities Be assigned to designated business unit(s)...
-
Hong Kong, Central and Western District, Hong Kong SAR China Johnson & Johnson Full timeJob SummaryWe are seeking an experienced Global Healthcare Transparency Reporting Specialist to join our team in Asia Pacific. This role will be responsible for working with the Regional GTR leadership team to develop and execute a dynamic, risk-based external reporting strategy.About Johnson & JohnsonJohnson & Johnson is a global healthcare leader dedicated...
-
Medical Device Sales Professional
24 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Johnson & Johnson Full timeAt Johnson & Johnson, we are committed to delivering exceptional healthcare solutions. Our team in Hong Kong is seeking a highly motivated Medical Device Sales Professional to join our MedTech Division.About UsAs a global leader in health and personal care, we strive to touch the lives of over a billion people every day. With more than 125,000 employees...
-
Business Development Representative
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Johnson & Johnson Full timeUnlock Your Potential in Business DevelopmentWe are seeking a skilled Business Development Representative to join our team at Johnson & Johnson in Hong Kong. As a key player in driving business growth, you will be responsible for promoting products and services within assigned geographic areas and/or specific customer accounts.About the Role:Pursue leads,...
-
Hong Kong, Central and Western District, Hong Kong SAR China Johnson & Johnson Full timeJob Title: Global Sales Ambassador for Medical SolutionsSalary: HKD 50,000 - 70,000 per monthAbout UsWe are a global leader in healthcare innovation, dedicated to building a world where complex diseases are prevented, treated, and cured. Our strength in Innovative Medicine and MedTech empowers us to innovate across the full spectrum of healthcare solutions...
-
hong kong, Hong Kong SAR China Johnson Electric Full timeManager, Technical Project Management page is loaded Manager, Technical Project Management Apply locations China, Hong Kong time type Full time posted on Posted 22 Days Ago job requisition id R00025426 Location: Taipo (onsite free parking) Roles and Responsibilities: Lead end-to-end solution delivery projects for IT Infrastructure and Operations...
-
Mechanical Engineering Trainee
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Johnson Electric Full timeJohnson Electric, a global leader in electric motors, actuators, and related electro-mechanical components, is seeking a talented Mechanical Engineering Trainee to join its team.The estimated annual salary for this role is around $50,000-$60,000, depending on experience and qualifications.About the RoleWe are looking for a highly motivated and...
-
Hong Kong, Central and Western District, Hong Kong SAR China Johnson & Johnson Full timeAt Johnson & Johnson, we are dedicated to creating a healthier world by empowering our employees to innovate and push boundaries in healthcare solutions. As a Field Service Engineer, you will play a crucial role in delivering timely and effective repairs, ensuring optimal system performance, and fostering exceptional customer satisfaction.About the RoleWe...
-
Senior Medical Device Specialist
24 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Johnson & Johnson Full timeUnlock Your Potential in Clinical OperationsJoin Johnson & Johnson as a Senior Medical Device Specialist and be part of a global market leader driving innovation in healthcare. This dynamic role offers numerous opportunities to work on challenging projects, develop your skills, and collaborate with cross-functional teams.About the RoleIn this key position,...
-
Ophthalmic Sales Professional
24 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Johnson & Johnson Full timeJob OverviewWe are seeking an Ophthalmic Sales Professional to connect with ECPs in Optical shops and ophthalmologist clinics. As a key member of our team, you will be responsible for selling our products, establishing account partnerships, and driving practice development in the assigned territory and/or accounts.ResponsibilitiesManage sales performance and...
-
Mead Johnson Nutrition
1 day ago
hong kong, Hong Kong SAR China Mead Johnson Nutrition (Hong Kong) Limited Full timeMedical Representative (Product Specialist) 1 week ago Be among the first 25 applicants Direct message the job poster from Mead Johnson Nutrition (Hong Kong) Limited Job Responsibilities Build and maintain strong business partnerships with Healthcare Professionals (HCPs). Identify and engage with KOLs and medical institutions to drive prescription and...
-
Key Account Manager
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Johnson & Johnson Full timeJob DescriptionWe are seeking a highly skilled Key Account Manager to join our team at Johnson & Johnson in Hong Kong. As a Key Account Manager, you will be responsible for developing and implementing long-term strategic plans to achieve sales objectives and other qualitative goals.About the RoleYou will manage call plans for both existing and new customers,...
-
Johnson Stokes
2 weeks ago
hong kong, Hong Kong SAR China Johnson Stokes & Master Full timeJohnson Stokes & Master (JSM) is a pre-eminent law firm in Hong Kong with representative offices in Beijing and Shanghai and a Beijing IP agency which handles trademark registration matters in Mainland China. JSM advises clients on the full spectrum of legal issues arising on the most complex deals and disputes in and from Hong Kong and Mainland China. We...
-
Hong Kong, Central and Western District, Hong Kong SAR China Mead Johnson Nutrition (Hong Kong) Limited Full timeMedical Representative OpportunityAre you a sales professional looking for a challenging role in the healthcare industry? We are seeking a Medical Representative to join our team at Mead Johnson Nutrition (Hong Kong) Limited.About the RoleWe are looking for a highly motivated and results-driven individual to build and maintain strong business partnerships...
-
Chief Cloud Infrastructure Strategist
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Johnson Stokes & Master Full timeJohnson Stokes & Master, a leading law firm in Hong Kong with offices in Beijing and Shanghai, is seeking an experienced Chief Cloud Infrastructure Strategist. We foster a diverse, supportive work environment where individuals can thrive.The successful candidate will be responsible for designing and maintaining cloud landing zones, ensuring security and...
-
hong kong, Hong Kong SAR China Vanderlande Industries B.V. Full timeSenior Field Service Engineer Apply locations Hong Kong time type Full time posted on Posted 30+ Days Ago job requisition id JR29631 Job Description: Vanderlande provides its customers with life-cycle services for material handling systems. Maintenance Services on MHS equipment on site is an integrated and important part of our core business as a company....
