Guest Services Supervisor

Responsibilities Perform concierge supervisory duties including baggage and transportation arrangement. Greet VIP guests and enhance in-house guest engagement. Handle guest comments and complaints with tact in accordance to the hotel’s policies and procedures. Promote hotel facilities including Health Club, Business Centre and F&B outlets. Offer...

A luxury hotel in Hong Kong is seeking a skilled Concierge Supervisor to enhance guest experiences. Responsibilities include supervising concierge duties, engaging with VIP guests, and handling guest concerns with professionalism. Ideal candidates will have at least 3 years in the hotel industry, a Higher Diploma, and strong interpersonal skills in both...

A luxury hotel in Hong Kong is seeking a reception supervisor with a minimum of 3 years of experience in the hotel industry. Responsibilities include supervising guest check-in/check-out, addressing guest inquiries, and handling complaints. The ideal candidate should possess excellent communication skills in English and Chinese, be confident under pressure,...

A hospitality organization in Kowloon is seeking a Guest Services Officer to supervise frontline staff and provide exceptional service to guests. Responsibilities include managing check-in/check-out and resolving guest enquiries and complaints. Ideal candidates should hold a diploma in Hospitality Management and have 2-3 years of experience. Excellent...

Responsibilities: Supervise the overall activities at the Front Desk. Delivered the courteous and effective service to the hotel guests by all the colleagues at the Front Desk. Provide proper training is provided to all Front Desk subordinates and new recruits. Ensure proper room assignment with the preference of the arrival guests and coordinate with the...

Guest Service Agent / Senior Guest Service Agent Responsibilities: Handle check in and check out procedures; Greet and welcome guests; and answer their enquiries in a professional manner at all times; Requirements: Diploma or above in Hospitality or related discipline; Good command of written & spoken English, Chinese and Mandarin; Excellent telephone...

Role To assist managing the operations of Guest Relations and hotel recognition programmes by ensuring service quality standards (e.g. Brilliantand VIPs) are met and that personalized service is provided to all guests as brand icon in style. Responsibilities Greet VIP, limousine arrival guests, Brilliant members and repeat guests with special recognition and...

A cinema company in Hong Kong is seeking an Acting Theatre Supervisor for full-time duties. Responsibilities include managing daily operations, enhancing customer experiences, and ensuring a clean, safe environment. Candidates should have a good customer service attitude, be fluent in Cantonese, and possess basic English and Mandarin. This position offers...

A luxury hotel in Hong Kong is seeking an experienced Housekeeping staff member. In this role, you will ensure that guest services and the cleanliness of guestrooms meet the hotel’s high standards. You will also supervise and coach a team of Room Attendants to ensure smooth daily operations. The ideal candidate will have at least 1 year of Housekeeping...

A luxury hotel in Hong Kong is seeking a professional to manage guest floor monitoring and enhance the guest experience. Responsibilities include managing Room Attendants, handling guest feedback, and following up on amenities orders. The ideal candidate should have a minimum of 3 years of experience in the hotel industry, excellent communication skills in...