Front Desk VIP Guest Services Supervisor

A prestigious hotel in Hong Kong seeks a Front Desk Supervisor to oversee operations, ensure high-quality service, and provide training to staff. Candidates should have a tertiary education in Hospitality Management and at least 2 years of hotel or customer service experience. Fluency in spoken English and Mandarin is essential. The role entails supervising...

Responsibilities Perform lobby reception supervisory duties including hotel guests check in & check out, inquiries and cashier duties Greet VIP guests Assist the Business Centre and Guest Services areas whenever necessary Handle guest comments and complaints with tact in accordance to the hotel’s policies and procedures Promote hotel facilities including...

A luxury hotel in Hong Kong is seeking a skilled Concierge Supervisor to enhance guest experiences. Responsibilities include supervising concierge duties, engaging with VIP guests, and handling guest concerns with professionalism. Ideal candidates will have at least 3 years in the hotel industry, a Higher Diploma, and strong interpersonal skills in both...

Role To assist managing the operations of Guest Relations and hotel recognition programmes by ensuring service quality standards (e.g. Brilliantand VIPs) are met and that personalized service is provided to all guests as brand icon in style. Responsibilities Greet VIP, limousine arrival guests, Brilliant members and repeat guests with special recognition and...

Responsibilities: Supervise the overall activities at the Front Desk. Delivered the courteous and effective service to the hotel guests by all the colleagues at the Front Desk. Provide proper training is provided to all Front Desk subordinates and new recruits. Ensure proper room assignment with the preference of the arrival guests and coordinate with the...

Responsibilities Perform concierge supervisory duties including baggage and transportation arrangement. Greet VIP guests and enhance in-house guest engagement. Handle guest comments and complaints with tact in accordance to the hotel’s policies and procedures. Promote hotel facilities including Health Club, Business Centre and F&B outlets. Offer...

A luxury hotel in Hong Kong seeks a Senior Front Desk Officer to manage check-in/check-out procedures and provide exceptional guest services. Candidates should have a diploma in hotel management, relevant experience in star hotels, and familiarity with the Opera system. Strong communication skills in English and Mandarin are essential, along with a pleasant...

A hospitality organization in Kowloon is seeking a Guest Services Officer to supervise frontline staff and provide exceptional service to guests. Responsibilities include managing check-in/check-out and resolving guest enquiries and complaints. Ideal candidates should hold a diploma in Hospitality Management and have 2-3 years of experience. Excellent...

Senior Front Desk Officer/ Front Desk Officer (5-day work week) Responsible for check-in and check-out procedures and providing guest services with the highest level and quality standards established by the Hotel. Handle customer inquiries and complaints in a timely and professional manner. If necessary, promptly report to their superiors. Coordinate with...

A luxury hotel in Hong Kong is seeking a Guest Relations Associate to assist in managing operations and ensuring exceptional service standards for VIP and repeat guests. Responsibilities include greeting guests, handling requests, and maintaining guest satisfaction. The ideal candidate holds a higher diploma in hospitality, has 1-2 years of guest services...