Guest Service Agent

Guest Services Agent (Telephone Operator) As a Guest Services Agent (Telephone Operator) at Kimpton Tsim Sha Tsui Hong Kong , you will be responsible for managing incoming calls from both prospective and in-house guests. Your role is crucial in addressing inquiries and providing accurate information about our hotel amenities and services. By following the...

A leading hotel in Hong Kong is seeking a Guest Services Agent (Telephone Operator) to manage incoming calls and provide exceptional service to guests. The role involves addressing inquiries, sharing information about amenities, and ensuring guest satisfaction. Ideal candidates should have a bachelor's degree in hotel management and excellent communication...

An esteemed hotel brand in Hong Kong is seeking a Telephone Services Agent for its call center. The successful candidate will provide prompt and accurate communication services and maximize guest satisfaction by delivering standardized guest services. Qualifications include a graduate degree in Hospitality Management or a related discipline and preference...

Telephone Services Agent (Hotel Call Center) Add expected salary to your profile for insights 2016 - 2025 Three MICHELIN Stars – T'ang Court 2004 - 2024 Caring Company Award 2020 The Best of The Best Masterchef – T’ang Court 2016 Travel+Leisure Best Top 5 Hotels in Hong Kong Responsibilities Provide prompt and accurate telephone communication services...

A leading hotel group in Hong Kong is seeking a dedicated Guest Service Agent to manage guest check-in and check-out duties effectively. This role requires greeting guests with courtesy, managing their bookings, and promoting hotel facilities to maximize revenue through upselling. Ideal candidates should have a Diploma or Degree in Hotel Management and be...

A luxury hotel in Hong Kong seeks an experienced Human Resources Manager to lead guest service operations. The role includes processing check-ins, managing inquiries, and ensuring guest satisfaction. Ideal candidates will have a degree in Hospitality Management and relevant experience in the hotel industry. Proficiency in both Chinese and English is...

Responsibilities Responsible for inputting and handling incoming room reservations, providing clients with accurate and relevant information about Hotel services, facilities and rates. Handle reservations accurately and professionally. Solve guests’ and colleagues’ enquiries in a timely and courteous manner. Provide on‑job training to Reservations...

Human Resources Manager at The Ritz-Carlton, Hong Kong & W Hong Kong Our Ladies and Gentlemen of The Ritz-Carlton are deeply committed to providing impeccable service—a commitment we honor by empowering them to go above and beyond to bring unforgettable moments to life for our guests. A career at The Ritz-Carlton is filled with honesty, respect and the...

We’re looking for a strategic and service-driven Guest Experience Manager to join our Hong Kong team. This role leads the back-of-house guest support functions and digital communication channels, while partnering with the Front of House team to uphold service standards and deliver training across all guest touchpoints. WHAT YOU'LL DO Manage and coach the...

Role To assist managing the operations of Guest Relations and hotel recognition programmes by ensuring service quality standards (e.g. Brilliantand VIPs) are met and that personalized service is provided to all guests as brand icon in style. Responsibilities Greet VIP, limousine arrival guests, Brilliant members and repeat guests with special recognition and...