CX Strategy Lead — Customer-Centric Transformation

A leading hospitality group is seeking a Head of Customer Journey based in Hong Kong. The successful candidate will develop and implement the customer journey strategy, lead CX transformation initiatives, and optimize customer touchpoints for improved engagement and loyalty. Candidates should have over 15 years of experience in senior management focused on...

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And as part of our marketing,...

A leading healthcare service provider in Hong Kong is seeking a Customer Experience Lead. The ideal candidate will have over 15 years of relevant experience, preferably in large financial institutions. Key responsibilities include developing a CX strategy, optimizing customer journeys, and implementing customer feedback systems. Proficiency in Cantonese and...

Our client is a world renown hospitality group. Due to business need, they are seeking the Head of Customer Journey in Hong Kong. Responsibilities: Develop and implement the overall customer journey strategy Formulate and execute the group-wise CX transformation initiatives Optimize end-to-end customer touchpoints to improve customer value, engagement, and...

Director, Customer Experience & Journey Design Join to apply for the Director, Customer Experience & Journey Design role at Prudential plc Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our...

Customer Experience Lead, Large Insurance Company Responsibilities Develop and implement CX strategy: Create and execute a company-wide strategy to enhance the customer experience, aligning it with business goals. Optimize customer journeys: Map out the end-to-end customer experience to identify pain points and opportunities, then design and improve...

A leading recruitment firm in Hong Kong is searching for a VP - Brand, Marketing & CX to lead brand growth and define customer experience strategies across various channels. The successful candidate will leverage over 15 years of marketing leadership experience, collaborating with multiple functions to enhance customer loyalty and engagement. This role...

A leading travel technology firm based in Hong Kong is seeking a seasoned Senior Manager of Customer Experience Strategy. This role requires 8-10 years of experience in CX or UX, focused on developing and implementing a customer experience framework. The ideal candidate will possess strong strategic and collaborative skills, advocating for customer needs and...

Join to apply for the Head of CX role at Prenetics IM8 Health, co‑founded by global icon David Beckham, is a pioneering brand at the intersection of wellness and innovation. Our mission is to empower individuals with cutting‑edge health solutions that are accessible, sustainable, and personalized to support everyday wellness. By combining our passion for...

A global wellness brand is seeking a Head of CX to define and lead the entire customer experience strategy. This leadership role focuses on enhancing customer interaction, implementing automation, and ensuring brand consistency across all touchpoints. The ideal candidate has over 8 years of experience in customer experience or support, with at least 3 in...