Deskside Support Technician

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Stefanini North America and APAC Full time

Get AI-powered advice on this job and more exclusive features.

Talent Acquisition Specialist II (APAC) at Stefanini Group.

What will you do?

  • Desktop/laptop tech support (Mac and PC)
  • Windows 7/10/11 operating systems
  • IMAC Support - IT equipment Install/Move/Add/Change
  • Maintain repairs, spare parts, and components
  • Research and troubleshoot problems
  • Maintain system configurations and documentation
  • Track and resolve customer incidents and requests through the client's ticketing tool
  • Troubleshoot and resolve hardware and software issues for Windows devices
  • Backup, restoration, and migration of user data
  • Smart Hands support with networking, server, and telecommunications technologies
  • Printer and peripheral device support
  • Inventory management of IT assets including asset auditing
  • Ability to research and follow appropriate KB articles
  • Ability to work on-call and other after-hours support needs
  • May provide Executive support
  • Various other tasks associated with deskside services
  • May need to be available to provide support at other client locations as needed
  • Other duties as assigned

What do you need to succeed?

  • Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
  • Able to uphold a positive attitude at all times, even under stressful conditions
  • Experience supporting remote facilities and users
  • Excellent verbal and written communication skills
  • High level of professionalism and strong personal interaction skills
  • Ability to perform in-depth research and troubleshooting for complex technical issues
  • Ability to prioritize and complete all work tasks with minimal supervision
  • Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
  • Ability and willingness to learn new technologies
  • High School Diploma (required)
  • Deskside / Desktop / End User Computer experience, ideally in a corporate environment
  • Proven ability to handle challenging, rapid-response user support
  • Proven ability to balance, prioritize and organize multiple tasks

Desired Characteristics

  • A+ Certification
  • Microsoft Certified Professional (MCP)
  • ITIL Foundations
  • Lean Six Sigma
Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting

#J-18808-Ljbffr

  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Job DescriptionWe are seeking a highly motivated and organized Network Support Technician to join our team. As a Network Support Technician, you will be responsible for troubleshooting and resolving technical issues related to our network infrastructure.Key Responsibilities:Monitor and troubleshoot network performance issuesImplement network security...

  • Technician

    7 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China HSH Group The Peninsula Hong Kong Full time

    The Repulse Bay is seeking a Technician to support the daily operation of the Engineering team.Responsible for repair and maintenance works in the technician team.Provide good training and career development opportunities.Exceptional market leading benefits such as comprehensive family medical insurance (including dependents), 17 paid statutory holidays,...


  • Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Cultural District Authority Full time

    About the Role:We are seeking a highly skilled and experienced Senior Theatre Technician to join our team at the West Kowloon Cultural District Authority. The successful candidate will be responsible for contributing to the efficient running and maintenance of our Technical and Production Team.Key Responsibilities:Support the Technical and Productions Team...


  • Hong Kong, Central and Western District, Hong Kong SAR China Axiom Technologies Full time

    Join Axiom Technologies' growing team as an IT Infrastructure Technician. In this role, you will be responsible for maintaining software applications & infrastructure and troubleshooting hardware issues.You will work closely with cross-functional teams to identify and resolve complex technical issues.Key responsibilities include creating and maintaining...


  • Hong Kong, Central and Western District, Hong Kong SAR China E.C Technology Ltd. Full time

    Job DescriptionWe are seeking a highly skilled VIP Support Engineer to join our team at E.C Technology Ltd. This is a fantastic opportunity for individuals who excel in providing exceptional technical support and possess excellent communication skills.Key Responsibilities:Deliver dedicated IT support services to VIP customers in our Head Office.Resolve all...


  • Hong Kong, Central and Western District, Hong Kong SAR China E.C Technology Ltd. Full time

    About the Role:We are seeking an experienced VIP support engineer to join our team, providing top-notch technical assistance to our valued clients.Job Description:The successful candidate will be responsible for delivering comprehensive IT support services to our VIP users, ensuring seamless operations and resolving incidents promptly.Key...


  • Hong Kong, Central and Western District, Hong Kong SAR China JPC Corporation Remote Work Freelance Full time

    About the Role:This Electronics Technician position is an exciting opportunity to join E&M building services contractor and subsidiary of a Hong Kong listed company. The successful candidate will be responsible for providing general maintenance, repair, and emergency services to clients. If you have a passion for electronics and a strong work ethic, this...


  • Hong Kong, Central and Western District, Hong Kong SAR China Swing Consulting Ltd. Full time

    SW8639 | 16 Apr 2024 Position: Desktop Support Engineer (18-25K) Responsibilities: Provide technical support for internal users on: Desktop Software, MS Windows, O365, Office, Outlook. Support conference room AV equipment or video conference tools. Communicate effectively with end users and other support parties. Handle escalation and complaints under...

  • IT Technician Role

    5 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong University Full time

    Job DescriptionThe Software Developer (at the rank of IT Technician) position is available in the School of Clinical Medicine. The successful candidate will be responsible for maintaining, enhancing, and developing applications/systems for frontline operations in teaching and learning, including the Moodle platform.Key ResponsibilitiesMaintenance,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Swing Consulting Ltd. Full time

    Company Overview">At Swing Consulting Ltd., we offer a dynamic and challenging work environment for technical professionals.About the Role">We are seeking an experienced Desktop Support Engineer to provide top-notch technical support services for our internal users.Key Responsibilities">Provide timely and effective technical assistance for desktop software,...

  • Workshop Technician

    4 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China Emirates Full time

    Workshop Technician (Based in Dubai, U.A.E.) At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers 'Fly Better'. Emirates Engineering is a cutting-edge aircraft maintenance facility, GCAA CAR V approved, supporting Emirates' vast Airbus and Boeing fleet and thirty other...

  • Live Events Technician

    18 hours ago


    Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Academy Full time

    Key ResponsibilitiesThe Live Events Technician will be responsible for providing technical support for live events at the HKA Theatre and other venues. This includes setting up and operating audio-visual equipment, managing stage machinery and flying systems, and ensuring the safe operation of all technical equipment.The ideal candidate will have experience...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Academy Full time

    HKA is a leading international school with a personal, individualised approach to education and an engaged, close-knit community. With around 500 students, HKA offers an exciting Early Childhood Programme for 3 and 4 year olds and the International Baccalaureate Primary Years, Middle Years and Diploma Programmes for students from Kindergarten through 12th...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong International School Full time

    About the Role:We are seeking a highly skilled Engineering Technician to join our team at Hong Kong International School. As an integral part of our facilities management team, you will be responsible for the operation and maintenance of our E&M systems, ensuring the safety and efficiency of our facilities.Responsibilities Include:Executing daily work orders...


  • Hong Kong, Central and Western District, Hong Kong SAR China Centre for Oncology and Immunology Full time

    We are seeking a talented individual to join our research team as a Research & Development Technician. The successful candidate will contribute to the development of innovative therapies for gastrointestinal and liver cancers.About the Role:Assist in the daily operation of a biomedical research laboratory.Support collaborative research projects in cancer...


  • Hong Kong, Central and Western District, Hong Kong SAR China Centre for Oncology and Immunology Full time

    We are seeking a talented Research & Development Technician to join our cutting-edge research team at the Centre for Oncology and Immunology. As a key member of our team, you will play a critical role in assisting collaborative research projects.The appointee will be responsible for supporting the daily operation of a biomedical research laboratory,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Stefanini North America and APAC Full time

    About the PositionWe are seeking a highly skilled Computer Hardware Technician to join our team at Stefanini North America and APAC. In this role, you will be responsible for installing, configuring, and maintaining computer hardware and software components, ensuring our clients' IT infrastructure runs smoothly.Key ResponsibilitiesHardware Installation:...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Hongkong Electric Co., Ltd. (HK Electric) Full time

    Job ResponsibilitiesAs Assistant Engineer, you will be responsible for:Assisting in planning, deploying, and maintaining in-company communication systems.Providing support for various communication services and executing projects.Supervising a small team of technicians and conducting contractor management.Maintaining high levels of customer satisfaction...


  • Hong Kong, Central and Western District, Hong Kong SAR China Infosys Full time

    As a Software Application Technician at Infosys, you will play a critical role in ensuring the smooth operation of our software applications and infrastructure.About the Role:The successful candidate will have excellent technical skills and ability to troubleshoot and diagnose complex software issues.About the Company:Infosys is a global leader in...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong International School Full time

    About the RoleWe are looking for a seasoned professional to fill the position of Electrical and Mechanical Technician at the Hong Kong International School. The successful candidate will be responsible for the installation, operation, and maintenance of our E&M systems.ResponsibilitiesExecute work orders and maintain schedules as assigned by...