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Assistant Manager, Pension Administration

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Willis Towers Watson Full time

The Team
The Retirement Administration practice is a team under Retirement line of business in Hong Kong with 20+ associates. We deliver effective third-party administration service to retirement schemes and other benefit programs through developing and implementing customized processes and best practices, thereby improving service delivery.
Our services include:

  • Keep records of scheme benefits
  • Process contributions and benefit payments
  • Handle investment election and switching
  • Issue annual benefit statements
  • Maintain member website for members to access scheme information
  • Provide member hotline for enquires
  • Prepare schemes' financial statements
  • Assist annual audit and annual return

The Role

  • Manage and coach a small team to ensure progress against established budgets, timelines, and quality standards
  • Serve as primary, daily contact to clients on delivery of services.
  • Respond to and resolve complex issues, including those escalated by the team member
  • Monitor the flow of day-to-day operations to ensure KPIs and SLAs are met
  • Promote and provide training, coaching and mentoring to ensure staff are continuously developed
  • Participate in process and technology transformation programs if needed
  • Create a culture of continuous review and improvement across people, process and technology
  • Positively represent the administration function to both internal and external senior stakeholders
  • Retain existing business
Qualifications

The Requirements

  • Expertise in ORSO scheme administration
  • Relevant experience
  • Ability to think strategically and to understand client's business issues
  • Strong interpersonal, relationship building/relationship management skills
  • Strong written and verbal communication in Chinese and English in a business context is essential.

What can we offer you?
In return you will be rewarded with a competitive salary and a comprehensive benefits package including: a fantastic pension scheme, life insurance, medical insurance, flexible benefits and many other options and Corporate deals.
We also adopt a hybrid working arrangement, whereby a combination of work-from-home and in office is adopted.
WTW is an equal opportunity employer.

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