Assistant Manager,Telemarketing

1 day ago


Hong Kong Island, Hong Kong SAR China WallStone Partners & Company Limited Full time

Our clients are now looking for suitable candidates to fit their post of Assistant Manager, Telemarketing in their retail banking sector. Responsibilities Supervise the team to promote/cross sell loan products to new and existing customers through inbound/outbound calls. Monitor and control the inbound and outbound call activities in order to achieve the business targets and ensure all telemarketing staff comply with internal guidelines, legal and regulatory requirements. Set objectives for telemarketing staff and monitor their performance to improve sales achievements. Monitor job efficiency, achieve goals and manage manpower planning. Give guidelines to telemarketing staff for handling non‑routine cases. Ensure high quality services are provided through call monitoring. Review working procedures of the telemarketing staff, productivity and sales achievement regularly. Provide training to the telemarketing staff for handling inbound/outbound calls efficiently and independently. Motivate telemarketing staff to achieve sales targets and enhance job satisfaction. Assist Managers to achieve all objectives and enhance team morale. Requirements At least 1 year as Assistant Manager or Manager in personal loan in Hong Kong. Post‑secondary education with at least 5 years of relevant experience. Strong sales motivation and sales management skills. Interested parties, please click on the button “Quick Apply”. For a confidential discussion, please contact Billy at / . Hong Kong Convention and Exhibition Centre (Management) Limited #J-18808-Ljbffr



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