Assistant Insurance Manager
5 days ago
About Dah Sing Group The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but alike in the capacity for growth. Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home. Job Purpose: Supervise the team to promote/ cross insurance products to new and existing customers through outbound and inbound calls. Monitor and control the outbound and inbound all activities in order to achieve the business targets and ensure all telemarketing executives are comply with internal guidelines, legal and regulatory requirements. Main Responsibilities: Set objectives to telemarketing staff and monitor their performance so as to achieve the sales achievements. Monitor the job efficiency, achieve the goals and manage the manpower planning. Conduct performance reviews with telemarketing executives on a regular basis, provide feedback and counselling through call monitoring. In case of any irregularities detected, escalate to Senior Manager, Insurance Business. Handle and resolve complaints in accordance with prevailing complaint handling procedures and working with related department. Provide training to the telemarketing executives for handling outbound calls efficiently and independently. Support daily operations, call leads management and prepare all necessary reports to various stakeholders. Ensure all telemarketing staff are comply with the internal guidelines, legal and regulatory requirements Incumbent Requirements: University degree with minimum 3 years relevant experience in management insurance selling, or lower academic qualifications with substantial years of relevant experience. Professional licensing on IIQE Paper 1 & 2 is essential. Good in sales motivation and people management skills. Excellent presentation and communication skill in both English and Chinese. This position is an in-scope position under the Mandatory Reference Checking Scheme. Please refer to the FAQs for In-Scope Individuals issued by the Hong Kong Association of Banks for details. https://www.hkab.org.hk/tc/page/5/mandatory-reference-checking-scheme-phase-2 Please note that only shortlisted candidates will be notified.
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Hong Kong Island, Hong Kong SAR China FWD Insurance Full time3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver...
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hong kong, Hong Kong SAR China FWD Insurance Full time2 days ago Be among the first 25 applicants About FWD Group FWD Group (1828.HK) is a pan‑Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer‑led and tech‑enabled approach aims to deliver innovative propositions, easy‑to‑understand products and a...
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hong kong, Hong Kong SAR China China Life Insurance (Overseas) Company Limited Full timeManager / Assistant Manager - Group Insurance Claims Assess and approve new group claims/complaint case/complicated case within authority and manage customer expectation by offering flexible solution. Prepare regular management and business reports of Claims Department. Assist Department Head to supervise the project team and lead the team to achieve the KPI...
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