Market Development Executive

2 weeks ago

Hong Kong Island, Hong Kong SAR China Sands China Full time

Get AI-powered advice on this job and more exclusive features. Conduct telemarketing sales calls to patrons assigned to the Executive each month and achieve set targets such as room bookings Promote Marina Bay Sands (MBS) as an Integrated Resort, its amenities and assets to the targeted Greater China premium mass segment Familiarize with patron data and prepare key talking points / offers before the call Engage patrons in conversations and understand patron’s specific needs and requests Inform patrons of various marketing offers and promotions Assist patron with trip itinerary arrangements and reservations Develop profiles on each key premium mass account to ensure the best possible customer experience Record and update patron contact and service preferences in Company’s CRM systems Log telemarketing calls in Company’s CRM systems Establish strong relationships with regional premium mass sales teams and MBS marketing teams to deliver best possible results and services Collect patrons’ feedback on their experiences and share with relevant teams Maintain and strengthen relationships with assigned loyal patrons via telemarketing and other assigned marketing activities Attend and participate in department and company meetings/events as required What We Expect From You Degree in Marketing / Business or related field is preferred Minimum 1-3 years of experience in a Sales or Telesales role. Business Development or Sales & Customer Retention experience from Hospitality industry is a plus Must be able to keep confidential customer information proprietary as access to customer data is necessary Must comply with Company and regulatory policies at all timesProficient in Microsoft Office (Outlook, Excel, Word, and PowerPoint) MUST be fluent in Mandarin and Cantonese. Other Chinese dialects are desirable Personable and approachable; possess strong telemarketing skills and persist personality You will be based in Hong Kong for this role Seniority level Associate Employment type Full-time Job function Sales, Business Development, and Marketing Industries Hospitality, Gambling Facilities and Casinos, and Retail Referrals increase your chances of interviewing at Sands China by 2x #J-18808-Ljbffr

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