Senior Technical Service Officer
3 months ago
Senior Technical Service Officer (IT Security Alert Analyst)
Client Description
Leading telecom carrier and IT solutions company
Job Description
- 7 x 24 Monitoring of Security Information and Event Management for various customers
- Perform initial triage of the notable events which have potential to become an incident
- Assist Incident Responders of SOC for daily incident management
- Initial resource for customer interaction
- Provide email and phone support for incident support
- Execute according to the play books for events and provide responses
- Responsible for daily deliverables to customer (emails/etc.)
- Formulate and create incident tickets to initiate the triage and analysis
- Make use of sandbox/test lab environments to evaluate malicious code
Job Requirements
- Bachelor Degree in Engineering, Computer Science and Relevant Discipline
- Experience in Server and OS administration and operations OR Networking are preferred
- Shift duty works
- Programming experience, PHP, Python, and scripting is preferred
- Work within a team environment and will be responsible for coordinating work actions with that team
- Self-motivated
- Proficient in Cantonese, English, and Putonghua
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