Senior Technical Officer
5 months ago
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.
We are currently seeking a high calibre professional to join our team as a Senior Technical Officer.
Principal Responsibilities
The role will be responsible for:
Monitor and operate computer systems on IBM z, IBM i and Distributed Compute for HSBC Group including subsidiaries on 24 x 7 x 365 basis Provide first-line support on system/application level and prompt recovery of impacted service One of the key parties to execute the Disaster Recovery (DR) plan and procedure during disaster situation Provide services to IT Technical team on performing operating system maintenance and change releases Implement security controls to maintain the Data Centre access during non-office hours Contribute to service improvement initiatives Maintain the IT operations process integrity and behavioural conduct as per IT/HSBC policies Contribute to the incident triage, incident management life cycle and escalation RequirementsSkills & Experience Required
Experience of working as a computer operator on IBM z in a large global company is an advantage Graduate degree in a Business or IT discipline or a proven track record of 3 years or more in a Business or IT environment Excellent English, Cantonese or Mandarin language speaking, and written skills are essential Proven judgmental skills to identify and resolve problems Drive and self-motivation Ability to be proactive and delivery focused to ensure individual tasks are completed on time and to the required levels of quality. Ability and drive to successfully deliver multiple, wide-ranging priorities, often under stringent time pressures in a dynamic environment Excellent planning, organization skills, including tracking and following up on actions Ability to make considered decisions that protect and enhance HSBC values, reputation and business ITIL Service Management Foundation qualification is desirable Expertise in using systems management, diagnostic and operational tools Ability to work a 24 x 7 x 365 shift pattern-
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