Customer Service Manager at CoCoa – Hong Kong

A leading telecommunications provider in Hong Kong is seeking a Senior Customer Service Manager to enhance customer-centric initiatives. The role involves overseeing customer complaints, collaborating with cross-functional teams, and leading a team of service representatives. Candidates should have over 5 years of experience in customer service management,...

Business Function Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing...

Responsibilities: Greet customers and assist in escorting customers including platform, answering enquiries in order to promote customer experience excellence and enhance its competitiveness by leveraging and strengthening the growth in business sales productivity; Assist in managing the bank hall environment to divert customers in queue and counters, and...

Responsibilities: Greet customers and assist in escorting customers including platform, answering enquiries in order to promote customer experience excellence and enhance its competitiveness by leveraging and strengthening the growth in business sales productivity; Assist in managing the bank hall environment to divert customers in queue and counters, and...

A dynamic service provider in Hong Kong is seeking an Operations and Customer Service Officer who is a native English and Korean speaker. The successful candidate will support day-to-day operations, provide professional customer service, and effectively manage inquiries and complaints. This role requires a degree and strong communication skills. We offer...

A recruitment service provider in Hong Kong is looking for a Customer Service Officer for an overnight shift. The role is suitable for fresh graduates and involves providing quality services and support for clients' enquiries. Candidates should have a non-degree tertiary education in Business Administration or Management, along with internship experience and...

Responsibilities: Champion the one-stop personal banking services at branches Deliver quality customer services through counter transactions Identify existing and prospective customers' needs of financial services, including both products and services Grasp opportunities to cross-sell appropriately Ensure compliance requirements are strictly observed and...

Sales Associates (Part Time) - Multi Working Locations (5 Shops) Speak good English, Cantonese and preferably Mandarin. Customer‑oriented, responsible, pro‑active, cheerful and team player. Experience in retail or customer‑oriented industries. HKD 70/hr. To apply, please send detailed resume with expected salary and job reference by clicking “Apply...

A leading executive search firm in Hong Kong is seeking a Senior Customer Service Manager. This role will define the service vision, build and lead a high-performing team, and manage Customer Service KPIs. Ideal candidates will have 7+ years of experience in Marketing and strong analytical skills. This position offers competitive compensation, professional...

Responsibilities: Conduct CDD of customer profile for onboarding, periodic review and trigger event review. Identify and verify KYC documents and customer statistic data. Engage with customers to provide incomplete CDD information and documentation within service level. Comply with relevant government regulations and the Bank's internal guidelines and...