Officer/ Assistant Officer – Customer Service

6 days ago


Kowloon, Hong Kong SAR China Gilman Group Limited Full time

Officer/ Assistant Officer – Customer Service (Call Centre) Handle both verbal and written enquiries, requests and complaints from customers through inbound/outbound calls, email, WhatsApp or WeChat tactfully and professionally to align with the corporate image. Update CRM System records during daily calling activities. Prepare appointment booking in MS operations system. Coordinate with other internal/external parties. Responsible for case investigation. Establish good customer relationships by providing professional customer care services. Handle ad hoc assignments and other duties as required. Working hour 5 Days work per week 9am to 6pm Working location Kowloon Bay Requirements Form 5/ DSE or above; Matriculated or above with at least 2 years' customer service experience; Customer oriented; Excellent interpersonal, communication and problem solving skills; Communication skills in English/Putonghua will be an advantage; Knowledge in MS Office Applications include Chinese Word Processing; Knowledge in Electrical Appliance Product will be an advantage; Candidates with less experience may be considered as Assistant Officer. We offer competitive salary, discretionary bonus, medical insurance, provident fund, life and personal accident insurance, annual leave and staff purchase discount. Interested candidates please send your resume with salary expectation by email. #J-18808-Ljbffr



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