Customer Service Manager

A leading financial institution in Hong Kong is seeking an Assistant Customer Service Manager for its remote banking center. This role involves supervising daily operations, ensuring service quality, and overseeing a team of 5-7 staff. Candidates should possess a bachelor’s degree and have 2–5 years of relevant experience in customer service or banking,...

My client is a large-scale engineering company. They are currently looking for a Head of Customer Service for their call centre. Job Responsibilities Customer Service Oversight Lead and manage the Customer Service team within the Call Centre, ensuring high standards of responsiveness, professionalism, and customer satisfaction. Implement service‑level...

Senior Officer – Customer Service (Part‑time Hybrid) This is a part‑time hybrid role for a Senior Officer – Customer Service , offering the flexibility to work both on‑site and remotely. The Senior Officer is responsible for leading customer service operations, ensuring high‑quality service delivery, and supporting the continuous improvement of...

A Life Insurance Company is seeking a calibre candidate to join their CS Team. Job Responsibilities Respond to customer enquiries regarding underwriting, policy administration, and claims. Deliver exceptional end-to-end service with a focus on customer satisfaction. Identify distributors’ needs, clarify information, research issues, and provide effective...

Customer Service Officer, Customer Contact Centre Join to apply for the Customer Service Officer, Customer Contact Centre role at Manulife. The Opportunity The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Customer Service Officers with the resources to solve critical...

Assistant Customer Service Manager (Remote Banking Centre) Client Description Company Description: A leading Hong Kong-based financial institution providing comprehensive retail and corporate banking services, with strong expertise in digital and remote banking solutions.Location: Hung Hom, Hong KongNature: Renewable Contract Job Description Supervise daily...

What you’ll be doing? Lead the handling and resolution of regulatory and escalated complaints, ensuring compliance with all regulatory standards and internal policies. Serve as an independent advisor to frontline service teams, providing guidance and support to resolve complex cases with professionalism, empathy, and in alignment with compliance...

A leading recruitment agency in Hong Kong is seeking a Customer Service Manager to lead their dynamic team. You will oversee order processing, manage customer service operations, and coordinate with internal departments. The ideal candidate will have a Bachelor’s degree, over 5 years of customer service experience, and proficiency in English, Mandarin, and...

Part-time eCommerce Customer Service Officer Add expected salary to your profile for insights Provide excellent eCommerce customer services to customers by different channels such as email and instant messaging. Manage the order processing cycle with different departments. Assist customers in the online buying journey. Assist conducting Quality Assurance...

A global technology company in Hong Kong is seeking a Training Specialist to design and deliver remote training programs focused on spoken Cantonese for customer service representatives. The ideal candidate will have native proficiency in Cantonese, experience in training delivery, and a strong understanding of customer service workflows. This role involves...