Assistant Customer Service Manager
4 days ago
Assistant Customer Service Manager (Remote Banking Centre) Client Description Company Description: A leading Hong Kong-based financial institution providing comprehensive retail and corporate banking services, with strong expertise in digital and remote banking solutions.Location: Hung Hom, Hong KongNature: Renewable Contract Job Description Supervise daily customer service operations in the remote banking center Support the Centre Manager in overseeing a team of 5–7 staff members Ensure service quality and compliance with internal policies and regulatory standards Handle customer inquiries and resolve issues promptly and professionally Monitor team performance and provide coaching to improve efficiency and service delivery Assist in workflow improvements and contribute to process optimization initiatives Prepare reports and updates for management review Job Requirements Bachelor’s degree or equivalent qualification in business, finance, or related discipline 2–5 years of customer service or banking experience, ideally in remote or online banking operations Prior experience in major Chinese banks such as CCBA, BOCHK, ICBC, or CITIC is highly preferred Strong communication and interpersonal skills with the ability to lead and motivate a team Detail-oriented, organized, and able to manage multiple tasks under pressure Good problem-solving skills and customer-focused mindset Proficiency in both English and Chinese, with strong written and verbal skills #J-18808-Ljbffr
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Customer Service Manager
4 days ago
WorkFromHome, Hong Kong SAR China SmartHire by SEEK Full timeAdd expected salary to your profile for insights Overview Our client is seeking a Customer Service Manager to join their team! Join our client's team and lead a dynamic customer service team, where you'll oversee order processing, customer service operations, and internal coordination. This role offers a unique opportunity to contribute to product...
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Remote Banking Customer Service Manager
4 days ago
WorkFromHome, Hong Kong SAR China Classy Wheeler Limited Full timeA leading financial institution in Hong Kong is seeking an Assistant Customer Service Manager for its remote banking center. This role involves supervising daily operations, ensuring service quality, and overseeing a team of 5-7 staff. Candidates should possess a bachelor’s degree and have 2–5 years of relevant experience in customer service or banking,...
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Part-time eCommerce Customer Service Officer
6 days ago
WorkFromHome, Hong Kong SAR China Stylevana Full timePart-time eCommerce Customer Service Officer Add expected salary to your profile for insights Provide excellent eCommerce customer services to customers by different channels such as email and instant messaging. Manage the order processing cycle with different departments. Assist customers in the online buying journey. Assist conducting Quality Assurance...
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Head of Customer Service
6 days ago
WorkFromHome, Hong Kong SAR China Rober Walters Hong Kong Full timeMy client is a large-scale engineering company. They are currently looking for a Head of Customer Service for their call centre. Job Responsibilities Customer Service Oversight Lead and manage the Customer Service team within the Call Centre, ensuring high standards of responsiveness, professionalism, and customer satisfaction. Implement service‑level...
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Senior Officer – Customer Service
2 weeks ago
WorkFromHome, Hong Kong SAR China NovaEdge Consulting IG Full timeSenior Officer – Customer Service (Part‑time Hybrid) This is a part‑time hybrid role for a Senior Officer – Customer Service , offering the flexibility to work both on‑site and remotely. The Senior Officer is responsible for leading customer service operations, ensuring high‑quality service delivery, and supporting the continuous improvement of...
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Customer Service Officer
6 days ago
WorkFromHome, Hong Kong SAR China Leadingnation Full timeA Life Insurance Company is seeking a calibre candidate to join their CS Team. Job Responsibilities Respond to customer enquiries regarding underwriting, policy administration, and claims. Deliver exceptional end-to-end service with a focus on customer satisfaction. Identify distributors’ needs, clarify information, research issues, and provide effective...
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WorkFromHome, Hong Kong SAR China Manulife Full timeCustomer Service Officer, Customer Contact Centre Join to apply for the Customer Service Officer, Customer Contact Centre role at Manulife. The Opportunity The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Customer Service Officers with the resources to solve critical...
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Customer Service Representative
4 days ago
WorkFromHome, Hong Kong SAR China TowardJobs Full timeEarn at Home Panelist Program – Customer Service Rep – Data Entry Clerk – Work from Home & Part Time We are presently trying to find online assistance in our work from home Panelist Program. This is a legit opportunity for somebody who delights in sharing opinions regarding products, services and trends in today's market area. As a Team Member, you...
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Customer Success Manager
6 days ago
WorkFromHome, Hong Kong SAR China IPC Systems, Inc Full timeIPC is a fintech company that focuses on the human element. With a global presence, we support local markets with our advanced cloud-based trading communications and managed connectivity solutions. Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast‑paced...
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Customer Success Manager
6 days ago
WorkFromHome, Hong Kong SAR China SEEK Full timeAbout the role Sitting under the Operations Department this is a pivotal role which involves partnering with Sales to drive behavioural change adoption and sustainable growth of product usage within our customer segments. Your role is therefore crucial for our business purpose to help our customers succeed. Based in the Hong Kong office you will work closely...