Senior Administrator, Member Services

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

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If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations, Securities Services offers a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.

We are currently seeking a high calibre professional to join our team as a Senior Administrator, Member Services.

Principal Responsibilities

  • Perform all administrative work including enrolment, contribution, termination and switching for Mandatory Provident Fund and Occupational Retirement Schemes Ordinance schemes.
  • Prepare regular reports to clients, members and regulators.
  • Liaise with internal / external clients including employers and external trustees to resolve client requests or enquiries.
  • Assist to conduct system enhancement user acceptance tests.
  • Ensure delivery of accurate and timely data inputs.
  • Ensure compliance with legislation, trust deed, policy and procedures.
  • Recommend revision to procedures due to system and legislative changes.
  • Provide administrative support to the operation teams.
  • Streamline processes to improve efficiency.
  • Assist Officer/Manager to complete various ad-hoc projects as assigned and serve as cross support for other teams within Member Services as needed.
  • Achieve Service Level Agreements.
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