Executive Assistant, Member Services

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

About HSBC

HSBC is a global banking and financial services organisation that provides a wide range of financial products and services to personal, commercial, corporate and institutional customers. With operations in over 80 countries, we are one of the largest banking and financial services organisations in the world.

We are currently seeking an experienced professional to join our team as a Senior Administrator, Member Services.

Principal Responsibilities

  • Perform all administrative work including enrolment, contribution, termination and switching for Mandatory Provident Fund and Occupational Retirement Schemes Ordinance schemes.
  • Prepare regular reports to clients, members and regulators.
  • Liaise with internal / external clients including employers and external trustees to resolve client requests or enquiries.
  • Assist to conduct system enhancement user acceptance tests.
  • Ensure delivery of accurate and timely data inputs.
  • Ensure compliance with legislation, trust deed, policy and procedures.
  • Recommend revision to procedures due to system and legislative changes.
  • Provide administrative support to the operation teams.
  • Streamline processes to improve efficiency.
  • Achieve Service Level Agreements.


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