Deskside Support Engineer: Fast IT Resolutions

Responsibilities Provide on-site and deskside technical support for end-users, troubleshooting hardware, software, and peripheral issues on Windows/macOS devices. Perform hardware repairs, upgrades, installations, and IMACs (Installs, Moves, Adds, Changes) for desktops, laptops, printers, and conference room AV equipment. Diagnose and resolve network...

SW9390 |29 Sep 2017 Deskside Support Engineer (Banking) Provide on-site technical support for desktop PCs – both software and hardware Physically set up computers and software system installation, basic hardware moves and changes Manage all incidents and requests in ticket-tracking system Ensure timely resolution of issues by acquiring necessary...

A renowned consulting firm based in Hong Kong is looking for a Deskside Support Engineer to ensure smooth operation for internal end users. Responsibilities include installing and configuring hardware and software, troubleshooting devices, and providing incident support. The ideal candidate has a diploma in IT, up to 2 years of relevant experience, and...

SW8405 |17 Nov 2022 Team Leader (Deskside Support)Perform on-site deskside support including IMAC, desktops and laptops installation, image cloning, Hardware/Software troubleshooting, follow-up action, coordination and escalation Good knowledge of Microsoft Windows operating systems technologies Provide technical support of daily deskside support and problem...

SW8663 |19 Jun 2024 Senior Deskside Support Engineer (23-30K)Provide leadership, guidance, and mentoring to the end user support team. Conduct team meetings and coordinate work assignments to ensure efficient service delivery. Handle escalated technical issues and provided advanced troubleshooting and problem-solving expertise. Ensure prompt and accurate...

A prominent consulting firm is looking for a Team Leader (Deskside Support) in Hong Kong to deliver on-site technical assistance for desktops and laptops. Responsibilities include installation, troubleshooting, and problem resolution. Suitable candidates should have at least one year of relevant IT support experience and preferably hold an MCSE/MCTS/MS900...

Responsibilities Provide frontline support for desktop-related issues, including hardware, software, and network troubleshooting. Assist users with the installation, configuration, and maintenance of desktop systems and applications. Respond to and resolve user inquiries and technical issues in a timely and efficient manner. Support and troubleshoot audio...

SW9591 |14 Dec 2018 Senior Deskside Engineer / VIP SupportProvide daily technical support to VIP users with professional standard Perform both software / hardware installation and upgrade Troubleshoot, diagnose, and provide solution to desktop problems for end-users Work as 2nd tier support and handles escalation cases referred by 1st tier staff Provide...

SW9591 |14 Dec 2018 Senior Deskside Engineer / VIP Support Provide daily technical support to VIP users with professional standard Perform both software / hardware installation and upgrade Troubleshoot, diagnose, and provide solution to desktop problems for end-users Work as 2nd tier support and handles escalation cases referred by 1st tier staff Provide...

Provide technical support for internal users on: Desktop Software, MS Windows, Office, Outlook Skills on supporting tablet or smartphones, conference room’s AV equipment or video conference tools. Provide Install, Move and Change of deskside services to end users. Identify, investigate, and solve problems or incidents in accordance with established...