Senior Deskside Support Engineer
5 days ago
SW8663 |19 Jun 2024 Senior Deskside Support Engineer (23-30K)Provide leadership, guidance, and mentoring to the end user support team. Conduct team meetings and coordinate work assignments to ensure efficient service delivery. Handle escalated technical issues and provided advanced troubleshooting and problem-solving expertise. Ensure prompt and accurate resolution of end-user technical problems, both hardware and software related. Collaborate with other IT teams to resolve complex issues and ensure seamless integration of services. Establish and maintain strong relationships with end users and stakeholders. Address customer concerns and ensure a high level of customer satisfaction. Act as a point of contact for major incidents or critical support issues, ensuring timely communication and resolution. Analyze data and metrics to identify areas for improvement and track team performance against established goals. Streamline processes and procedures to increase efficiency and productivity. Maintain accurate operation documentation of support activities, including incident reports, resolutions, and knowledge base articles. Help Service manager to Prepare regular reports on team performance, incident trends, and service level agreements (SLAs). Higher Diploma in Information Technology or related field (or equivalent experience). 5 years’ experience on end user support with at least 3 years’ experience on leadership role within IT support environments. Strong technical knowledge and troubleshooting skills across various hardware and software platforms. Excellent communication and interpersonal skills to interact effectively with end users and team members. Proven ability to lead and motivate a team, fostering a positive work environment. Analytical mindset with the ability to identify and resolve complex technical issues. Familiarity with IT service management (ITSM) frameworks, such as ITIL. Proficiency in documenting processes, procedures, and technical information. Ability to prioritize tasks and manage time effectively in a fast-paced environment. 23-30K Depends on Experience 10-20 Days Annual Leave 5-day Work Week Medical Plan Friendly and Energetic Working Environment #J-18808-Ljbffr
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Senior Deskside Engineer
5 days ago
Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full timeSW9591 |14 Dec 2018 Senior Deskside Engineer / VIP SupportProvide daily technical support to VIP users with professional standard Perform both software / hardware installation and upgrade Troubleshoot, diagnose, and provide solution to desktop problems for end-users Work as 2nd tier support and handles escalation cases referred by 1st tier staff Provide...
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Senior Deskside Engineer
3 days ago
hong kong, Hong Kong SAR China Swing Consulting Ltd. Full timeSW9591 |14 Dec 2018 Senior Deskside Engineer / VIP Support Provide daily technical support to VIP users with professional standard Perform both software / hardware installation and upgrade Troubleshoot, diagnose, and provide solution to desktop problems for end-users Work as 2nd tier support and handles escalation cases referred by 1st tier staff Provide...
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Senior Deskside Support Engineer
5 days ago
Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full timeSW8415 |06 Dec 2022 Senior Deskside Support Engineer Provide daily IT and desktop support to VIP users, SCCM/ Patch management, end-user support Responsible for VC support to all meetings Troubleshooting hardware and software issues Assist IT manager to manage specific tasks in projects and IT services HKDSE, Diploma holder in Computer Science or related...
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Senior VIP IT Deskside Support Engineer
5 days ago
Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full timeA technology consulting firm in Hong Kong seeks a Senior Deskside Support Engineer to provide IT and desktop support to VIP users. Key responsibilities include managing video conferencing equipment, troubleshooting hardware and software issues, and assisting the IT manager with various tasks. The ideal candidate should have a diploma in Computer Science or a...
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Senior Deskside Support
5 days ago
Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full timeSW8149 | 27 May 2021 Senior Deskside Support Responsibilities Perform level 2 troubleshooting support, back‑end support assisting level 1 support team Perform hardware support (PC, notebook, headset or printers) or other related Windows software including Adobe, anti‑virus and etc. Provide technical evaluation and recommend solutions, mainly on Microsoft...
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Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full timeSW8742 |13 Jan 2025 Senior Deskside Support Engineer/ Team Leader (28-36k)Provide technical support for internal users on: Desktop Software, MS Windows, Office, Outlook Skills on supporting tablet or smartphones, conference room's AV equipment or video conference tools. Provide Install, Move and Change of deskside services to end users. Identify,...
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VIP Deskside Engineer
5 days ago
Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full timeA prominent consulting firm in Hong Kong seeks a Senior Deskside Engineer to provide technical support to VIP users. The role includes software and hardware installations, troubleshooting desktop issues, and training team members. Candidates should have at least 3 years of deskside support experience and must be skilled in desktop maintenance. Bilingual...
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Senior Deskside Support Lead
5 days ago
Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full timeA tech consulting firm in Hong Kong is seeking a Senior Deskside Support Engineer. This position requires at least 5 years of experience in IT support. Responsibilities include providing technical support for desktop software, troubleshooting IT issues, and leading a small team. Ideal candidates should have solid communication skills, knowledge of AV...
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Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full timeSW8722 |19 Nov 2024 Senior Deskside Support Engineer/ Team Leader (28-35k) Responsibilities Provide technical support for internal users on: Desktop Software, MS Windows, Office, Outlook. Skills on supporting tablet or smartphones, conference room's AV equipment or video conference tools. Provide Install, Move and Change of deskside services to end users....
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IT User Support
5 days ago
Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full timeSW9846 |12 Aug 2019 IT User Support (Helpdesk Support / Deskside Support)Troubleshoot hardware, software, networking and configuration problems in PCs Provide on time support to end users Install and configure PC hardware / software Support desktop software application and email system Trouble shoot PC related devices and escalate problem if needed Diploma...
