Senior Deskside Support Engineer/ Team Leader

SW8722 |19 Nov 2024 Senior Deskside Support Engineer/ Team Leader (28-35k) Responsibilities Provide technical support for internal users on: Desktop Software, MS Windows, Office, Outlook. Skills on supporting tablet or smartphones, conference room's AV equipment or video conference tools. Provide Install, Move and Change of deskside services to end users....

SW8405 |17 Nov 2022 Team Leader (Deskside Support)Perform on-site deskside support including IMAC, desktops and laptops installation, image cloning, Hardware/Software troubleshooting, follow-up action, coordination and escalation Good knowledge of Microsoft Windows operating systems technologies Provide technical support of daily deskside support and problem...

Lead and coach the IT End User Service Support Team to provide support to end user. Identify, investigate, and solve problems or incidents in accordance with established procedures, practices, and service pledges. Communicate effectively with end users and other support parties. Evaluate the unresolved problems escalated by the team. Work with management and...

SW8658 |05 Jun 2024 Senior Deskside Support (Team Leader) (25 – 30k)Lead and coach the IT End User Service Support Team to provide support to end user. Identify, investigate, and solve problems or incidents in accordance with established procedures, practices, and service pledges. Communicate effectively with end users and other support parties. Evaluate...

SW8615 |29 Jan 2024 Deskside Support Team Leader (23 – 26k) Lead and coach the IT End User Service Support Team to provide support to end user. Identify, investigate, and solve problems or incidents in accordance with established procedures, practices, and service pledges. Communicate effectively with end users and other support parties. Evaluate the...

SW9591 |14 Dec 2018 Senior Deskside Engineer / VIP SupportProvide daily technical support to VIP users with professional standard Perform both software / hardware installation and upgrade Troubleshoot, diagnose, and provide solution to desktop problems for end-users Work as 2nd tier support and handles escalation cases referred by 1st tier staff Provide...

SW9591 |14 Dec 2018 Senior Deskside Engineer / VIP Support Provide daily technical support to VIP users with professional standard Perform both software / hardware installation and upgrade Troubleshoot, diagnose, and provide solution to desktop problems for end-users Work as 2nd tier support and handles escalation cases referred by 1st tier staff Provide...

SW8415 |06 Dec 2022 Senior Deskside Support Engineer Provide daily IT and desktop support to VIP users, SCCM/ Patch management, end-user support Responsible for VC support to all meetings Troubleshooting hardware and software issues Assist IT manager to manage specific tasks in projects and IT services HKDSE, Diploma holder in Computer Science or related...

SW8149 | 27 May 2021 Senior Deskside Support Responsibilities Perform level 2 troubleshooting support, back‑end support assisting level 1 support team Perform hardware support (PC, notebook, headset or printers) or other related Windows software including Adobe, anti‑virus and etc. Provide technical evaluation and recommend solutions, mainly on Microsoft...

A technology consulting firm in Hong Kong seeks a Senior Deskside Support Engineer to provide IT and desktop support to VIP users. Key responsibilities include managing video conferencing equipment, troubleshooting hardware and software issues, and assisting the IT manager with various tasks. The ideal candidate should have a diploma in Computer Science or a...