Deskside Support Engineer — Fast IT Help

A technology consulting firm is seeking a Deskside Support Engineer for a banking client in Hong Kong. This role involves addressing user tickets regarding hardware, software, and networking issues. Candidates should have proven experience in desktop support, particularly in Windows environments, alongside a customer-oriented attitude. The position requires...

Responsibilities Provide on-site and deskside technical support for end-users, troubleshooting hardware, software, and peripheral issues on Windows/macOS devices. Perform hardware repairs, upgrades, installations, and IMACs (Installs, Moves, Adds, Changes) for desktops, laptops, printers, and conference room AV equipment. Diagnose and resolve network...

SW8471 |18 Apr 2023 Deskside Support Engineer (Bank)Address user tickets regarding hardware, software, and networking. Walk customers through installing applications and computer peripherals. Ask targeted questions to diagnose problems. Guide users with simple, step-by-step instructions. Conduct remote troubleshooting. Test alternative pathways until you...

SW8149 | 27 May 2021 Senior Deskside Support Responsibilities Perform level 2 troubleshooting support, back‑end support assisting level 1 support team Perform hardware support (PC, notebook, headset or printers) or other related Windows software including Adobe, anti‑virus and etc. Provide technical evaluation and recommend solutions, mainly on Microsoft...

SW9591 |14 Dec 2018 Senior Deskside Engineer / VIP SupportProvide daily technical support to VIP users with professional standard Perform both software / hardware installation and upgrade Troubleshoot, diagnose, and provide solution to desktop problems for end-users Work as 2nd tier support and handles escalation cases referred by 1st tier staff Provide...

SW9591 |14 Dec 2018 Senior Deskside Engineer / VIP Support Provide daily technical support to VIP users with professional standard Perform both software / hardware installation and upgrade Troubleshoot, diagnose, and provide solution to desktop problems for end-users Work as 2nd tier support and handles escalation cases referred by 1st tier staff Provide...

Provide technical support for internal users on: Desktop Software, MS Windows, Office, Outlook Skills on supporting tablet or smartphones, conference room’s AV equipment or video conference tools. Provide Install, Move and Change of deskside services to end users. Identify, investigate, and solve problems or incidents in accordance with established...

A leading IT service provider in Hong Kong is seeking a VIP Deskside Support Engineer with a salary range of 25-35K. The successful candidate will provide dedicated IT support for VIP users, resolve incidents, fulfill service requests, and assist with meeting support. Candidates should possess a diploma in Computer Science and at least 4 years of experience...

SW9390 |29 Sep 2017 Deskside Support Engineer (Banking) Provide on-site technical support for desktop PCs – both software and hardware Physically set up computers and software system installation, basic hardware moves and changes Manage all incidents and requests in ticket-tracking system Ensure timely resolution of issues by acquiring necessary...

SW9529 |07 Sep 2018 Deskside Support Engineer Responsibilities Provide on time support to internal end users to ensure smooth operation; Install and configure PC hardware / software according to users request; Troubleshoot PC related devices and report to supervisor if needed; Provide incident support and solutions for end users if needed; Qualifications...