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Business Development Manager
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Overview Business Development Manager (Retail and Conglomerates) Responsibilities Customer Relationship Establishment & Business Opportunity Expansion Proactively gain insights into key industries in the country/region/market, identify key/potential customers, and proactively find key decision-making chains and identify customers' actual needs. Use customer's language to start conversations, gain customer trust, mine product and technology needs, and form effective business opportunities. Carry out secondary development for existing customers, provide customers with experience upgrades in services, operational cooperation and other aspects, and promote resource expansion. Regularly contact existing and potential customers to keep abreast of key information such as customers' business plans and budgets, supplier status, organizational structure, and technical environment. Identify customers' decision-making chains, maintain relationships with key decision-making points, and establish long-term operational and technical relationships with customers' CXOs or CXOs-D to obtain critical support in cooperation. Product & Technological Value Delivery Based on the understanding of the customer's industry and business background, help the customer understand the technical value of Alibaba Cloud's products such as Apsara Stack, seven major products, AI/Intelligent Computing Service, etc., and the differentiated competitive advantages relative to competing companies, to convey Alibaba Cloud as the best partner. Independently explain standard Alibaba Cloud product solutions to customers; or with the support of SA, explain solutions matching the customer's business scenarios and clearly communicate the competitiveness and business value of Alibaba Cloud product solutions. Decision-Making Promotion & Business Opportunity Conversion Promote the customer to make quick decisions to adopt and continuously use Alibaba Cloud products and technology solutions through effective resource integration and operation, creating value for customers continuously. Use sales strategies such as communication and influence, business offers, etc., to convert opportunities, achieve results, and realize a win-win with customers. Reverse drive internal solutions to problems encountered in customer usage that impact the customer experience, driving improvements to internal product solutions and process systems. Business Support Provide customers with full lifecycle support, integrate all resources to ensure project landing, and detect and resolve product usage problems. Promote rapid iteration of Alibaba Cloud products on the customer end, and support customers to achieve technical goals. Qualifications Bachelor's degree in business or technology. 8 years or more of technology-related business development or sales experience. Effective communicator and team player. Proven track record of territory growth and quota attainment covering customer accounts in Hong Kong. Familiar with Retail and Conglomerates industry & Public Cloud Computing. Fluency in English & Cantonese; Mandarin is a plus. Seniority level Mid-Senior level Employment type Full-time Job function Business Development Software Development (Industries) #J-18808-Ljbffr
