Guest Services Supervisor

18 hours ago


Hong Kong Island, Hong Kong SAR China The Langham, Hong Kong Full time

Our Vision Building Great Memories Major Accolades 2016 - 2025 Three Michelin Stars – T'ang Court2004 - 2024 Caring Company Award2021 - 2024 Condé Nast TravelerReaders' Choice Award: Top 10 Hotels (HK)2020 - 2024 Earth Check Certification Platinum Certificate2020 The Best of The Best Masterchef – T’ang Court2015 - 2019 Forbes Travel GuideFive-star Award Winner2016 Travel+Leisure Best Top 5 Hotels in Hong Kong Responsibilities Perform concierge/ lobby supervisoryduties including baggage and transportation arrangement; Greet VIP guests ; Assist the Langham Club, Business Centre and Guest Services areas whenever necessary; Handle guest comments and complaints with tact in accordance to the hotel’s policies and procedures; Promote hotel facilities including Health Club, Business Centre and F&B outlets; Offer professional traveling tips and insights to hotel guests; To provide on-the-job training to new colleagues; Handle ad hoc projects assigned by the management. Qualifications Minimum3 years working experience in hotel industry (Minimum 1 year for Supervisor) Diploma or above Independent & confident to work under pressure Good interpersonal skills Good team player with excellent communication skills in both English & Chinese Additional language would be an advantage To understand more about our people, workplace and the culture, you may watch our latest stories at below: ## More Job Information Job Function 餐飲 · 酒店 - 其他職位 Location 尖沙咀 Employment Term 全職 Employment Term 長期 Education 文憑或相等程度 #J-18808-Ljbffr



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