Guest Services Supervisor

2 days ago

hong kong, Hong Kong SAR China Langham Hospitality Group Full time

Guest Services Supervisor (Front Desk) – The Langham, Hong Kong 1 day ago – Be among the first 25 applicants. Direct message the job poster from Langham Hospitality Group. About Langham Hospitality Group About Langham Hospitality Group A wholly‑owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together. The Langham, Hong Kong Located at the most fashionable address of Tsim Sha Tsui, Hong Kong, you will be part of a dynamic team to drive for maximizing the long‑term growth of the Hotel by increasing hotel's revenue and delivering high standards in guest experience in alignment with the culture and values of Langham Hospitality Group. Responsibilities Perform front desk / lobby supervisory duties including hotel guests check in & check out, enquiries and cashier; Greet VIP guests; Assist the Langham Club, Business Centre and Guest Services areas whenever necessary; Handle guest comments and complaints with tact in accordance to the hotel’s policies and procedures; Promote hotel facilities including Health Club, Business Centre and F&B outlets; follow up on amenities order on a daily basis; Provide on‑the‑job training to new colleagues; Handle ad hoc projects assigned by the management. Qualifications Minimum 3 years working experience in hotel industry (Minimum 1 year for Supervisory duties). Diploma or above. Independent & confident to work under pressure. Good interpersonal skills. Good team player with excellent communication skills in both English & Chinese. Additional language would be an advantage. Please feel free to understand more about our hotel culture and people at . To apply, please send us your resume with current & expected salary to Human Resources. For more information about the property, please visit #J-18808-Ljbffr

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