Guest Services Officer
4 days ago
Mandarin Oriental, Hong Kong is looking for a Guest Services Officer to join our Front Office team. Mandarin Oriental, Hong Kong is the group’s flagship hotel, and an icon in its own right. Having delighted guests with award-winning service and impressive facilities since 1963, it is the much-loved address for those seeking an exclusive sanctuary in the heart of this exciting metropolis. Besides 447 luxurious guest rooms and suites, the hotel features a Club Lounge as well as an extensive SPA and wellness area. In addition to its 13 banqueting spaces, Mandarin Oriental, Hong Kong is home to nine highly individual bars and restaurants, including much-loved greats and one Michelin-star venue, offering guests a series of elevated dining experiences. This iconic hotel is the epitome of contemporary luxury combined with Oriental heritage. We believe that our colleagues play an integral role in our success and are committed to providing a caring, motivating and rewarding working environment. In addition, Mandarin Oriental, Hong Kong is embarking upon a transformative renovation with an investment over USD100 million and will be unveiling new and enhanced offerings incorporating new elegant guest accommodation designs, and the introduction of exciting dining and wellness experiences, including the arrival of globally renowned chefs, Daniel Boulud and Daniele Cason in 2026. About the job Based at the Mandarin Oriental, Hong Kong within Rooms Division in Hong Kong, the Guest Services Officer is responsible for providing quality service in a friendly, natural, courteous manner and always being attentive. The Guest Services Officer reports to the Front Office Manager. As Guest Services Officer, you will be responsible for the following duties: Provide check-in and check-out services for guests in a professional manner Provide guests with a quality room orientation Provide quality service, with colleagues, to all guests by responding to their requests promptly, efficiently, and courteously at all time Maintain accuracy of guest database input for the use of the hotel group Ensure room assignment is in line with guest requests Assist supervisors in daily responsibilities, such as Trace Report and Hot SOS follow up As Guest Services Officer, we expect from you: Related working experience in hotel/guest services Fluent in both written and spoken English Mandarin and other foreign language literacy is a plus Excellent organisational and communication skills Dynamic and energetic Our commitment to you Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. #J-18808-Ljbffr
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