Guest Services Supervisor
5 days ago
1 day ago Be among the first 25 applicants Our guests’ memorable experiences have to start somewhere. So why not with you? As the Guest Services Supervisor at Kimpton Tsim Sha Tsui Hong Kong , you will take ownership of delivering exceptional first impressions – managing the activities of front office operations ensuring that guests receive prompt, professional attention and personal recognition. A little taste of your day-to-day Delivering a bespoke staying experience based on Kimpton Guest Journey, recognizing guests as unique individuals Executing Kimpton’s unique approach to guest engagement, creating memorable experiences that inspire guest loyalty Assisting the Manager in overseeing the daily operation, striving for service excellence, and building relationships to enhance guest satisfaction Performing supervisory duties relevant to Front Desk, Guest Relations and Guest Service Centre such as check-in/check-out, lobby duty, cashiering and handling all incoming calls Mastering various communication channels to ensure guests’ requests are promptly and professionally handled Providing supervision and on-the-job training to new colleagues Handling guest comments and complaints with tact in accordance to the hotel’s policies and procedures Addressing potential problems by reviewing and monitoring operational issue and business flow What We Need From You A minimum of 4 years of experience in a hotel front office or guest services A bachelor’s degree in hotel management or equivalent Proactive, agile, creative, charming and joyful Strong supervisory, organising and problem solving skills Great team player with strong service mindset, excellent interpersonal and communication skills Always striving for service excellence, anticipatory, discreet and detail-oriented Experienced in using Opera, Microsoft Office Suite, Quore, JDS Excellent communication skills in both English and Chinese (Cantonese and Mandarin) are essential, both spoken and written; knowledge of other languages is a plus Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. #J-18808-Ljbffr
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Guest Services Supervisor
1 week ago
Hong Kong Island, Hong Kong SAR China IHG Hotels & Resorts Full timeJoin to apply for the Guest Services Supervisor role at IHG Hotels & Resorts . Our guests’ memorable experiences have to start somewhere. So why not with you? As the Guest Services Supervisor at Kimpton Tsim Sha Tsui Hong Kong , you will take ownership of delivering exceptional first impressions – managing the activities of front office operations...
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Guest Service Supervisor
2 weeks ago
hong kong, Hong Kong SAR China Sheraton Hotels & Resorts Full timeOverview Guest Service Supervisor role at Sheraton Hotels & Resorts. This position is located at Sheraton Hong Kong Hotel & Towers, 20 Nathan Road, Hong Kong, Hong Kong, China. Job Number: | Job Category: Rooms & Guest Services Operations | Schedule: Full Time | Location: Sheraton Hong Kong Hotel & Towers Responsibilities Assist staff with expediting problem...
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Guest Service
3 days ago
Hong Kong Island, Hong Kong SAR China Brighton Hotel (Services) Hong Kong Limited Full timeResponsible for check‑in, check‑out, and reservation duties. Provide quality service to all guests and respond to inquiries/complaints efficiently. Achieve daily tasks by liaising with various departments. Prepare reports and handle ad‑hoc tasks assigned by the supervisor. Requirements: 1 year or above hospitality/apartment/customer service experience....
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Guest Service Officer
2 weeks ago
hong kong, Hong Kong SAR China Royal Caribbean Group Full timeGet AI-powered advice on this job and more exclusive features. The Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess...
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Hong Kong Island, Hong Kong SAR China IHG Hotels & Resorts Full timeA leading hotel group in Hong Kong is seeking a Housekeeping Supervisor to ensure the cleanliness and maintenance of guest areas. You will oversee housekeeping operations, support your team in delivering exceptional service, and handle guest concerns efficiently. The ideal candidate has over 4 years of hotel housekeeping experience, with at least 1 year in a...
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Guest Services Officer
3 days ago
Hong Kong Island, Hong Kong SAR China Mandarin Oriental, Hong Kong Full timeMandarin Oriental, Hong Kong is looking for a Guest Services Officer to join our Front Office team. Mandarin Oriental, Hong Kong is the group’s flagship hotel, and an icon in its own right. Having delighted guests with award-winning service and impressive facilities since 1963, it is the much-loved address for those seeking an exclusive sanctuary in the...
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Guest Services Supervisor
1 day ago
hong kong, Hong Kong SAR China Langham Hospitality Group Full timeGuest Services Supervisor (Front Desk) – The Langham, Hong Kong 1 day ago – Be among the first 25 applicants. Direct message the job poster from Langham Hospitality Group. About Langham Hospitality Group About Langham Hospitality Group A wholly‑owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive...
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Guest Experience Lead
2 weeks ago
hong kong, Hong Kong SAR China IHG Hotels & Resorts Full timeA leading hotel group in Hong Kong is seeking a Guest Services Supervisor to deliver exceptional first impressions and manage front office operations. The role requires a minimum of 4 years of experience in hotel front office or guest services, a bachelor's degree in hotel management, and strong communication skills in both English and Chinese. This is a...
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Hong Kong Island, Hong Kong SAR China Manpower Services (Hong Kong) Limited Full timeA staffing solutions company in Hong Kong is looking for a Restaurant Supervisor/Captain for a Chinese cuisine restaurant. The role involves ensuring smooth service flow, proposing menu items, and handling guest feedback. Candidates should have at least 5 years of restaurant experience, preferably in hotels or Michelin restaurants, along with good...
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Hong Kong Island, Hong Kong SAR China The Ritz-Carlton Hotel Company, L.L.C. Full timeA leading hospitality brand is seeking an Assistant Club Manager in Hong Kong. In this mid-senior level role, you'll respond to guest requests, assist in training staff, and uphold company standards. The ideal candidate has a high school diploma and at least one year of related supervisory experience. Join a team that prioritizes exceptional guest service...