Customer Relationship Supervisor Permanent
5 days ago
Customer Relationship Supervisor Permanent Lead the Customer Service team in Hong Kong to support both pre‑purchase and post‑purchase activities, ensuring a seamless customer journey. Deliver exceptional service to enhance satisfaction and drive customer retention. Oversee operational processes in line with SOPs and company policies to achieve excellence. Conduct risk assessments in accordance with customer profiles and internal guidelines. Team Supervision Supervise the Customer Service team to ensure providing efficient and high‑quality service Monitor team performance to meet SLA and internal KPIs. Provide coaching and mentorship to enhance team capabilities and service standards. Maintain customer relationships by addressing customer concerns and providing resolution in professional manner Operations Management Maintain smooth operations across customers, internal departments, and external partners. Oversee shipment tracking and tracing, ensuring timely updates for high‑value shipments and supporting exception resolution. Oversee Underwriting and conduct risk assessment according to customer profile Manage claims processes by supporting customers and stakeholders through investigations and ensuring timely execution of payments. Analyze and resolve business and service issues effectively. Process & Project Management Lead and implement projects, systems and new process following company direction. Ensure all processes and operational procedures are up to date, aligned with business needs, and thoroughly documented. Reporting & Other Duties Generate business reports to support decision‑making. Perform other duties as assigned by the manager or the company. Requirements Bachelor’s degree with minimum 5 years of supervisory experience in customer service; experience in logistics or a related industry is preferred. Excellent interpersonal and communication skills. Detail‑oriented, well‑organized, self‑driven and problem‑solving abilities. Proficient in written and spoken English and Chinese. Skilled in MS Office applications including Outlook, Word, Excel, and PowerPoint. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. #J-18808-Ljbffr
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Senior Customer Experience
5 days ago
Kowloon, Hong Kong SAR China UPS Parcel Delivery Service Limited Full timeA leading logistics company is seeking a Customer Relationship Supervisor in Hong Kong. The role involves leading the Customer Service team to ensure exceptional service, conducting risk assessments, and overseeing operational processes. Candidates should possess a Bachelor's degree and at least 5 years of supervisory experience in customer service,...
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Account Executive Permanent
5 days ago
Kowloon, Hong Kong SAR China UPS Parcel Delivery Service Limited Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
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Customer Relationship Officer
5 days ago
Kowloon, Hong Kong SAR China Prime Talent Full timeOur client is a reputable local bank in Hong Kong seeking a Customer Relationship Officer to provide high‑quality banking and financial planning services. This position offers an excellent opportunity for career growth within a dynamic, team‑oriented work environment. Candidates with prior experience in customer service or sales are highly preferred. Job...
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Japanese Speaking Customer Service
3 days ago
Kowloon, Hong Kong SAR China Kingsway Personnel Ltd. Full timeJapanese Speaking Customer Service /Supervisor San Po Kong ~HK$23K Good command of Japanese (N2 or above) and English Nature of Business: Japanese Logistics Company Work days: Mon to Fri Benefits Medical insurance Discretionary bonus Bank holiday Responsibilities Communicate with clients, sales and internal operation and warehouse team Handle shipment,...
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Customer Relationship Manager
3 days ago
Kowloon, Hong Kong SAR China SmartHire by SEEK Full timeOur client "Hang Seng Bank Ltd" is seeking a Customer Relationship Manager to join their team! About Our Client Hang Seng Bank is a leading financial institution in Hong Kong, committed to service excellence and providing best-in-class products and services. With a network of around 255 branches and automated banking centres, including 50 Prestige Banking...
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Customer Relationship
5 days ago
Kowloon, Hong Kong SAR China Prime Talent Full timeA reputable local bank in Hong Kong is hiring a Customer Relationship Officer to deliver high-quality banking and financial planning services. The ideal candidate will manage and strengthen client relationships, develop new clients, and provide tailored banking solutions. A background in customer service or sales is preferred. The position offers...
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Customer Relationship Manager I
3 days ago
Kowloon, Hong Kong SAR China Hang Seng Bank Ltd Full timeCustomer Relationship Manager Reporting to Manager, Relationship Management. Hang Seng's Customer Contact Centre, ranked one of the best phone banking service providers for consecutive years, strives to provide professional services for a wide range of banking products to meet customers’ diverse banking and financial needs. Responsibilities Manage...
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UPS Capital Account Manager Permanent
5 days ago
Kowloon, Hong Kong SAR China UPS Parcel Delivery Service Limited Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
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Customer Service Officer
3 days ago
Kowloon, Hong Kong SAR China Checkpoint Systems Limited Full timeCustomer Service Officer / Customer Relationship Specialist (Labels) Establish and maintain good relationship with customers by provision of one-stop quality service. Pro-actively follow up the order status with customers, handle customers' enquiries and provide after-sales service to meet customers' satisfaction. Liaise with customers on Sample Development....
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Kowloon, Hong Kong SAR China Bayou Talent Full timeSMS Operation Manager, in-house permanent role, up to 800k Oversee the day‑to‑day operations of SMS delivery, ensuring high availability and reliability of services. Identify inefficiencies within the SMS operations and implement solutions to streamline processes, improve performance, and reduce costs. Establish key performance indicators (KPIs) for SMS...
