Senior Customer Experience

A global financial institution in Hong Kong is seeking a Senior Customer Relations Manager to enhance customer loyalty and service quality. The role includes resolving complaints, improving frontline service, and building a motivated team. Ideal candidates should possess excellent communication skills in English, Cantonese, and Putonghua, along with customer...

Add expected salary to your profile for insights We’re partnering with top-tier corporates in banking, insurance, telecommunication and hospitality to recruit for multiple supervisory positions across Hong Kong. About the role: We are seeking a visionary and customer-focused General Manager to lead our Customer Experience strategy. This role is critical in...

A leading concierge service provider in Hong Kong is seeking a Senior Concierge Officer to lead the concierge team and enhance customer experiences. The ideal candidate will possess a diploma in relevant fields, with 1-5 years experience in customer service, particularly within Grade A retail or commercial property. Strong communication, interpersonal, and...

A leading private healthcare provider in Hong Kong is seeking an experienced Customer Service Manager. The ideal candidate will handle customer inquiries, manage a service team, and improve care processes. Candidates should have a high diploma, at least five years of experience in customer service, and fluency in Cantonese and English. This role includes...

A leading logistics firm in Hong Kong seeks a Logistics Executive responsible for ensuring customer satisfaction and managing the shipment lifecycle. The ideal candidate will have at least 5 years of customer service experience, strong communication skills, and a diploma in Business Administration. This role requires effective relationship-building with...

Senior Manager, Network Quality and Customer Experience Assurance Oversee and address customer complaints across multiple channels related to mobile network services, including conducting in-depth complaint analysis and providing management support for VIP complaints. Perform big data analysis to enhance Network Performance and Customer Satisfaction. Design...

Responsibilities Responsible for showroom customer services, such as answering calls, welcoming guests, and managing the front desk area Ensure great customer experience and answer enquiries in a proactive and positive manner Establish and maintain good relationship with customers Carry out administration work as required Qualifications Tertiary educated or...

A leading electrical services company in Hong Kong seeks a Marketing Officer to oversee promotion activities and customer service. Candidates must have at least 5 years of relevant experience and strong communication skills in English, Chinese, and Mandarin. Proficiency in Microsoft Office is essential. The role includes analyzing marketing activities and...

A leading global bank is seeking an experienced Assistant Senior Customer Relations Manager to handle customer complaints effectively. The successful candidate will investigate complaints, work on process improvements, and ensure service quality standards are met. Ideal candidates will have relevant experience in customer services within the insurance or...

A prominent property management company in Hong Kong seeks a skilled manager to oversee Customer Service Staff and enhance service standards for prime office and retail premises. The ideal candidate will hold a degree in Property Management, have over 10 years of experience, including managerial roles, and possess strong leadership and communication skills....