Senior Manager, Network Quality and Customer Experience Assurance

A leading financial institution in Hong Kong is looking for a Quality Assurance Manager to lead sales management and quality assurance for the Customer Contact Centre. This role requires a university degree in Business Administration, proven banking experience, and strong analytical and communication skills. Proficiency in both English and Chinese is...

A leading telecommunications provider in Hong Kong is seeking a Senior Manager for Network Quality and Customer Experience Assurance. The role involves overseeing customer complaints, conducting in-depth analyses, and enhancing network performance through advanced data techniques. Ideal candidates will have a Bachelor's degree, 10 years of experience, and...

A prominent social enterprise in Hong Kong seeks an Officer for CS & Quality Assurance under a 3-year contract. This role involves monitoring call agent performance, conducting qualitative analyses, and providing training to enhance service levels. Candidates should have over 3 years of experience in quality assurance, particularly in customer service...

Senior Officer, Control & Quality Assurance (Customer Relations) Add expected salary to your profile for insights The Senior Officer, Control and Quality Assurance is a critical role contributing to the delivery of successful business outcomes within Bupa to ensure appropriate business practices are being met. Conducting independent assurance activities to...

Officer, CS & Quality Assurance ( 3 Years Contract) Perform call monitoring and assessment independently to evaluate call agent performance, identify and offer constructive feedback for improvement to Contact Centre team. Perform qualitative analysis to drive continuous improvement. Participate in calibration sessions with relevant internal stakeholders to...

Quality Assurance Manager (Customer Contact Centre) Hang Seng Bank’s Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. We are seeking high‑calibre professionals to join our team as Quality Assurance Manager, reporting to the Head of Customer Experience and responsible for driving the centre’s...

Quality Assurance Manager (Customer Contact Centre) 1 day ago Be among the first 25 applicants In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. HSBC may engage in immigration sponsorship for this position if needed. Some Careers Have More Impact Than Others. If you’re looking for a career...

Technical (Fit) & Quality Assurance Manager - Apparel Add expected salary to your profile for insights Our client is seeking a highly experienced Apparel Technical (Fit) & Quality Assurance Manager to lead technical development, fit processes, and quality assurance across diverse apparel categories including lifestyle, causals sports, outdoor and performance...

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. HSBC may engage in immigration sponsorship for this position if needed. Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be....

Guerbet, un des leaders mondiaux de l’imagerie médicale, recherche, développe, fabrique et commercialise des solutions pour améliorer le diagnostic et le traitement des patients. Les plateformes de croissance de Guerbet portent sur le scanner, l’IRM, la radiologie interventionnelle et théranostique ainsi que sur les solutions d’injection et...