Officer, CS
3 days ago
Officer, CS & Quality Assurance ( 3 Years Contract) Perform call monitoring and assessment independently to evaluate call agent performance, identify and offer constructive feedback for improvement to Contact Centre team. Perform qualitative analysis to drive continuous improvement. Participate in calibration sessions with relevant internal stakeholders to ensure alignment on quality and performance of agent. Maintain database to keep track on the call agent performance from quality perspective. Conduct service audit checking to Contact Centre team. Prepare weekly and monthly report summary on quality assurance findings. Conduct Coaching and training to support call agent to uplift service level. Support the team manager to implement service monitoring projects on different SCHSA touchpoints. Assist in ad hoc assignments and projects when needed. Requirements 3+ years’ solid working experience in quality assurance role, preferably in Contact Centre or Customer Service Department. Strong analytical, critical thinking skills and attention to detail. Skilled in self-managing tasks and responsibilities. Good understanding of call monitoring mechanism. Proficient in providing constructive feedback. Demonstrates a strong commitment to thoroughness and precision. Candidate with training and coaching experience is highly preferable. Proficient in MS Word, PowerPoint and Excel and Chinese Word Processing. Good command of both written and spoken English & Chinese. Good interpersonal, communication and project management skills. Passion for making an impact in society. Immediate available is highly preferred. Established in 1996, Senior Citizen Home Safety Association (SCHSA) is one of the most established social enterprises in Hong Kong and a self-financing non-profit organization. As Hong Kong’s population ages, seniors and their families face challenges such as accidents, declining health, and loneliness. SCHSA addresses these issues through its Care-on-Call Service, a 24/7 support system offering emergency aid, health management, and daily assistance. Its EasyHome Services provide home care, medical escort, cleaning, and rehabilitation support. SCHSA blends technology and innovation to help seniors age in place with dignity, safely, and harmony. Your application will include the following questions: Which of the following statements best describes your right to work in Hong Kong? What's your expected monthly basic salary? #J-18808-Ljbffr
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Assistant Officer
3 days ago
Kowloon, Hong Kong SAR China Mentalcare Connect Co Ltd Full timeAssistant Officer (CS & Logistics) (Kwun Tong, 5 days work) Maintain and assist the daily operation of logistics issue. Respond to the customers in a timely manner once receiving enquiries through email/telephone. Stock ordering and inventory control. Handle transaction document and administrative work. Work on other ad‑hoc duties as assigned by the...
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Customer Relations Officer
3 days ago
Kowloon, Hong Kong SAR China ADECCO Personnel Limited Full timeAdd expected salary to your profile for insights Our client is a leading innovator in the travel amenity industry, delivering bespoke, premium concepts for airlines worldwide. Our partnerships with major global carriers have earned us a reputation for excellence and creativity. Key Responsibilities Support end-to-end execution of customer projects and...
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Customer Service Officer
3 days ago
Kowloon, Hong Kong SAR China ADECCO Personnel Limited Full timeOur client is a leading innovator in the travel amenity industry, delivering bespoke, premium concepts for airlines worldwide. Our partnerships with major global carriers have earned us a reputation for excellence and creativity. Key Responsibilities Support end-to-end execution of customer projects and tenders, ensuring accuracy and timeliness Coordinate...
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Customer Services Officer 客戶服務主任
3 days ago
Kowloon, Hong Kong SAR China German Pool (Hong Kong) Ltd Full timeHandle incoming calls from the CS hotline system in a professional manner, answering inquiries received by phone and mail. Provide quality customer service, including order processing and follow‑ups, and handle inquiries or complaints with good communication skills, friendly and polite manner. Liaise with internal departments to solve customer problems,...
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Senior Marketing Officer
1 day ago
Kowloon, Hong Kong SAR China Chung Yuen Electrical Co., Ltd. Full timeResponsibilities To organize, monitor and handle promotion activities related DAIKIN’s products To decide and promote the maintenance service To be responsible for the daily administration and supervision of customer service To ensure customer queries and complaints are quickly and effectively resolved To analyse and benchmark all marketing activities and...
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Junior Customer Service Officer
3 days ago
Kowloon, Hong Kong SAR China Formia Limited Full timeJunior Customer Service Officer (Production Project Management) FORMIA stands at the forefront of the travel amenity industry, delivering bespoke, high‑end concepts for airlines worldwide. Our collaborations span the globe’s leading carriers, cementing a reputation for excellence and innovation. We are deeply committed to sustainability, setting...
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Kowloon, Hong Kong SAR China Edvance Technology (Hong Kong) Limited Full timeA technology company in Hong Kong seeks an Assistant Officer (CS & Logistics) to support daily sales activities and assist in delivery arrangements. Candidates should possess secondary education or a diploma, with 1-3 years of experience in sales support or related fields. A pleasant attitude and adaptability are essential. The position offers generous...
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Quality Assurance
3 days ago
Kowloon, Hong Kong SAR China Senior Citizen Home Safety Association Full timeA prominent social enterprise in Hong Kong seeks an Officer for CS & Quality Assurance under a 3-year contract. This role involves monitoring call agent performance, conducting qualitative analyses, and providing training to enhance service levels. Candidates should have over 3 years of experience in quality assurance, particularly in customer service...
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Receptionist / HR & Admin. Assistant
3 days ago
Kowloon, Hong Kong SAR China Price.com.hk Limited Full timeSupport the Department Head with HR and administrative duties. Provide reception services, including answering general calls and inquiries, and greeting visitors. Handle and oversee full spectrum of office administration, including but not limited to office procurement, logistics arrangements, office maintenance, and stock management. Manage employee leave...
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Operation Assistant
3 days ago
Kowloon, Hong Kong SAR China Solomon HR Solution Limited Full timeOperation Assistant / Administrator (bank loan / banking - 2 years) Add expected salary to your profile for insights Our client focus on solving the challenges faced by SMEs with a commitment to professionalism and efficiency. They are looking for a reliable Office Administrator who values teamwork and is eager to contribute to the growing business. Job...