Receptionist (Front-of-House)

4 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Kai Tak Sports Park Full time
About the job Receptionist (Front-of-House)

Department : Event Operations

Reports to : Assistant Manager

Role Introduction

The Receptionist sits within the Event Operations department and will work closely with the staff from other teams on day-to-day operations of the Indoor Sports Centre and the Youth Sports Ground to deliver world-class experiences to all our guests. The role supports the Event Operations Department and wider KTSPL organisation to manage public-facing interactions at both venues in addition to day-to-day administration work.

Key Responsibilities

  • Performing information front-of-house duties and responding to difficult or emergency situations and cases.
  • Oversee and install any necessary temporary signage and equipment.
  • Play an active role in delivering guest service during operations, both printed and digital.
  • Help guests check-in and rent equipment using the information provided in the Venue Booking System (VBS) platform and provide additional assistance when necessary.
  • Assist as required with booking elements of facilities and handling any transactions.
  • Identify and report issues that arise during programmes and activities.
  • Provide usher service, operation, and event support from the information desk.
  • Take account of equipment and uniform inventories for the Guest Services department.
  • Communicate with relevant departments on customer feedback to review any possible remedial actions and future improvements.
  • Perform other duties or special projects as assigned.

Requirements

  • Cheerful, polite, organised, and self-motivated.
  • A collaborator with strong interpersonal and communication skills, excellent leadership skills, good logical thinking, strong problem-solving, and negotiation skills.
  • Service-oriented with professional customer service skills and a positive service attitude.
  • Flexible approach to problem-solving and issue resolution.
  • Capable of managing ad-hoc and/or multiple assignments simultaneously.
  • Willingness to work on shifts (5-day work week) according to the duty roster assigned, including weekends and public holidays.
  • Proficient in written and spoken English and Chinese. Proficiency in other languages is an advantage.
  • Readiness to work on shift on event days, weekends, and public holidays.

Preferred Requirements

  • First Aid certification.
  • Experience managing a booking system, i.e., VBS.

Personal & Application Information
We are an equal opportunity employer. Data collected will be treated in strict confidence and used for recruitment purposes only. Applicants who are not invited for interviews within 8 weeks may consider their applications.

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