Manager, Affluent Propositions
2 weeks ago
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
We are currently seeking a high caliber professional to join our department as Manager, Affluent Propositions
Principal responsibilities
- Assist to design and strengthen value propositions for HNW, Affluent, Emerging Affluent and other strategic segments and build corresponding capabilities to support the proposition pillars through customer insights
- Collaborate with key Business Units, Distributions and Functions to ensure the proposition is properly delivered to customers with most optimal approach
- Develop Acquisition / Portfolio activities to drive customer growth and product penetration
- Take the lead to design and develop digital onboarding journey from account opening to activation
- Design and implement customer journey across multichannel touch points for enhanced customer engagement in alignment with segment strategy for a diverse customer base
- Develop customer events, loyalty programs and partnership privileges and product offerings based on analytics insights, customer characteristics and needs to deepen customer relationship
- Stay on top of compliance requirements in particular sales and marketing-related, competition law and fair value principles to take timely actions to mitigate relevant risk posing to the bank, where applicable
- Stay abreast of regulatory requirements to ensure all customer communications and initiatives are compliance to FIM and related policies
- Develop an expert knowledge of customer base, market trends, and competitor activities for the support of strategic direction
- University degree in Business Administration, Marketing or other relevant qualifications
- Minimum of 5 years' retail banking experience
- Solid experience in banking product acquisition, e.g. banking account, wealth management products, credit card, etc.
- Customer-oriented with strong business acumen and analytical skills
- Strong self-motivation and positive attitude with good project management and interpersonal skills
- Ability to bring divergent ideas to create new and valuable solutions
- Shown strong situation awareness, strong desire to learn and able to work in Agile environment
- Resilience to stress, able to unlock full potential and prepare for the future of work
- Proficiency in both English and Chinese
- Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery
-
Manager, Mass Affluent Propositions
1 month ago
Hong Kong, Hong Kong SAR China Hang Seng Bank Limited Full timeJob description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good...
-
Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full timeAbout the RoleWe are seeking a seasoned executive to lead our Affluent Propositions team as a Senior Manager. As a key member of our Senior Leadership Team, you will be responsible for driving business growth and developing strategic plans to achieve our goals.Key ResponsibilitiesStrategic Planning: Oversee the development of a consolidated customer growth...
-
Senior Propositions Manager
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full timeAbout the RoleWe are seeking a high-calibre professional to join our team as a Senior Propositions Manager, responsible for designing and strengthening value propositions for high net worth individuals, affluent customers, and emerging affluent segments.Key ResponsibilitiesAssist in developing and implementing customer-centric strategies to drive business...
-
Senior Manager, Affluent Proposition
1 week ago
hong kong, Hong Kong SAR China Hang Seng Bank Limited Full timeJob description A Career with Hang Seng BankHang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good...
-
Senior Manager, Affluent Proposition
4 weeks ago
Hong Kong, Hong Kong SAR China Hang Seng Bank Limited Full timeJob description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good...
-
Customer Proposition Strategist
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China The Bank of East Asia Full timeJob DescriptionThe Bank of East Asia is seeking a highly skilled Customer Proposition Strategist to join our Segment Management and Marketing Department.Key Responsibilities:Collaborate with the Section Head to develop compelling value propositions for key customer segments, including Upper Affluent, Affluent, Emerging Affluent, Cross Border, and Young, with...
-
Hong Kong, Hong Kong SAR China The Bank of East Asia Full timeResponsibilities Assist the Section Head to formulate value propositions for key segments such as Upper Affluent, Affluent, Emerging Affluent, Cross Border and Young, with an aim to achieve business targets and improve customer experience Monitor the business and sales performance by channel and campaign, customer movement across key segments, recommend...
-
Head of Customer Proposition and Management
1 month ago
Hong Kong, Hong Kong SAR China Hang Seng Bank Limited Full timeJob description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good...
-
Head of Customer Proposition and Management
2 weeks ago
hong kong, Hong Kong SAR China Hang Seng Bank Limited Full timeJob description A Career with Hang Seng BankHang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good...
-
Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full timeAbout the RoleWe are seeking a high-calibre professional to join our team as Head of Acquisition and Proposition Development. This is a key role within our Wealth and Personal Banking (WPB) division, responsible for developing and implementing strategies to drive Premier and Premier Elite customer growth.Key ResponsibilitiesDevelop Client Continuum...
-
Section Head
4 months ago
Hong Kong, Hong Kong SAR China The Bank of East Asia Full timePosition Summary The incumbent is responsible for formulating value propositions for all segments, from High Net Worth to Affluent, Emerging Affluent, Cross Border and Young, with the goal of achieving business targets and improving the customer experience. He/she is also responsible to conduct different researches to collect customer feedbacks and market...
-
AVP, Offshore Segment Value Proposition
4 months ago
Hong Kong, Hong Kong SAR China DBS Bank Full timeBusiness Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help...
-
Hong Kong, Hong Kong SAR China Ambition Full timeOur client is a well-established banking group in Hong Kong with diversified businesses in Retail, Corporate, and Private Banking. With their continuous growth, an excellent opportunity has arisen for a high-calibre segment management professional to join their retail banking business, focusing on their affluent segment. Responsibilities: Create customer...
-
Hong Kong, Hong Kong SAR China HSBC Full timeJob description Some careers grow faster than others. If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and...
-
Hong Kong, Central and Western District, Hong Kong SAR China Ambition Full timeOur company, Ambition, is a leading banking group in the industry with diversified businesses in Retail, Corporate, and Private Banking. With our continuous growth, an excellent opportunity has arisen for a high-calibre segment management professional to join our retail banking business, focusing on our affluent segment.**Key Responsibilities:**Create...
-
Strategic Business Development Manager
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China The Bank of East Asia Full timeJob DescriptionJob Title: Strategic Business Development ManagerJob Summary:The Bank of East Asia is seeking a highly skilled Strategic Business Development Manager to join our team. As a key member of our marketing department, you will be responsible for formulating value propositions for all segments, from High Net Worth to Affluent, Emerging Affluent,...
-
Bank Market Segmentation Manager
1 month ago
Hong Kong, Hong Kong SAR China Bauer Kaiser & Co. Ltd Full timeResponsibilities: Derive Premier segment strategy for the bank from customer value proposition development to customer acquisition, portfolio management & cross-sell, and loyalty management Devise customer acquisition strategy including external & group partnership to acquire local & offshore emerging affluent and affluent clients to grow customer base ...
-
Chubb Life: Manager, Product Proposition
2 months ago
Hong Kong, Hong Kong SAR China CHUBB Full timeAs a Product Proposition Manager, you will play a pivotal role in developing and executing compelling product propositions tailored to meet the unique needs of our target customers and distribution channels. You will collaborate with key stakeholders across various departments to ensure alignment of existing or new product propositions. Additionally, you...
-
Product Proposition Manager at Chubb Life
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China CHUBB Full timePosition OverviewAs a Product Proposition Manager, you will be instrumental in crafting and implementing engaging product propositions designed to cater to the specific requirements of our target clientele and distribution networks. Your role will involve close collaboration with essential stakeholders across multiple departments to ensure coherence in both...
-
Chubb Life: Product Proposition Manager
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China CHUBB Full timePosition OverviewAs a Product Proposition Manager, you will be instrumental in crafting and implementing engaging product propositions designed to fulfill the specific requirements of our target clientele and distribution networks. Your role will involve collaboration with essential stakeholders across multiple departments to ensure the coherence of both...