Client Services Specialist

Job Description Client Services Specialist Locations : Hong Kong | Hybrid Get To Know Us : SS&C Advent delivers financial technology solutions and services to financial services clients in the asset management, wealth management, and alternative investment space around the globe. Why You Will Love It Here Flexibility : Hybrid Work Model and Business Casual Dress Code, including jeans, Centralized location – 6 minutes’ walk from Wanchai MTR station Your Future : Professional Development Reimbursement Work / Life Balance : Flexible Personal / Vacation Time Off, Sick Leave, Paid Holidays, Marriage Leave, Study Leave Your Wellbeing : Medical, Dental, Vision, Life Insurance, Employee Assistance Program, and Provident Fund Contribution Diversity & Inclusion : Committed to Welcoming, Celebrating and Thriving on Diversity Training : Hands‑On, Team‑Customized, including SS&C University Education : Employee Tuition Reimbursement for employees who are eligible Extra Perks : Bonus Scheme, SS&C Stock(s) Allocation for employees who are eligible What You Will Get To Do : Geneva Support Representative / Specialist Brief Description : Candidates will be focused on providing great service to optimize the way that Clients use their software solutions. Ideal candidates should have excellent English communication skills and willing to grow as a proactive problem solver who provides that highest level of Client solutions through a strong-based skills set gained with an extensive working accounting / technical knowledge and customer service. Roles and Responsibilities : Work collaboratively with Clients, team members, implementation consultants, and resources across Advent global office locations to achieve desired results. Own and address Client needs and product issues from inception to resolution. Interpret and validate technical issues, test solutions, follow‑up and escape when necessary. What You Will Bring : Accounting (World Investor) Candidate Strong background on accounting or have previously worked for any finance related accounts (JP Morgan, CITCO, Bank of America, Thomson Reuters, Bloomberg) is preferred Solid knowledge of US GAAP, IFRS or PRC GAAP is required Experience working with Portfolio Management, Fund Accounting, Prime Broker or other global back‑office financial accounting solution is preferred Knowledge of fundamental financial instruments (equities and fixed incomes) is required Knowledge of derivatives (i.e. Futures, Options, SWAPS, Bank Debt, OTC and Exchange Traded) is a plus Sensitive to numbers and familiar with the use of Excel formula or macro is preferred Intermediate knowledge about business finance. Prior work experience related to hedge funds, mutual funds is a plus. CFA, CPA, FRM Certified is a plus Architecture Candidate Solid working knowledge of a Windows Server environment is required Knowledge with MS SQL Server maintenance, MS SQL language and store procedure is required Knowledge of programming, scripting and automation experience is preferred Knowledge of Docker, Kubernetes, Cloud, Unix or Linux environment is preferred Working knowledge of networks, system architecture, database (Oracle, MySQL, MangoDB), preferably as a System Admin or Database Admin, is a plus Knowledge of MS SQL Reporting Service is a plus Prior experience in a client service role is a plus. PMP Certified is a plus Other Skills : Excellent written and oral English communication skills with a strong attention to detail are required. English and Mandarin proficiency is required. Proven aptitude to learn knowledge and information in a timely manner is required. Solid troubleshooting and analysis / resolution skills are required. Ability to understand and convey client business requirements to escalation with development teams is required. Works really well under pressure. Can be resourceful, even with limited tools & resources. Okay to work during graveyard hours, during holidays. Okay to do schedule swap (US to APAC, US to EMEA) if needed. We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense. #J-18808-Ljbffr