Senior Client Onboarding Specialist
19 hours ago
Founded in 2019 and headquartered in Hong Kong, Statrys is a fast-growing fintech company on a mission to redefine how entrepreneurs and SMEs manage their finances across Asia-Pacific. We provide a suite of digital services—business accounts, company incorporation, accounting, and payment solutions—specifically designed for modern cross-border businesses. As we expand into Singapore and the EU (France), we’re scaling up our Client Onboarding Team to ensure new clients enjoy a smooth, efficient, and personalized onboarding experience. You’ll play a critical role in welcoming clients, building trust from the first interaction, and helping them set up for success with Statrys. Key Responsibilities As a Senior Client Onboarding Specialist, you will support entrepreneurs and SMEs as they begin their journey with Statrys—ensuring a seamless onboarding experience while safeguarding regulatory and operational standards. Client Onboarding & Support Guide new clients through the onboarding process—from initial contact to account activation—via email and platform touchpoints. Provide clear, friendly, and timely assistance in both Mandarin and English, ensuring clients feel supported and confident at every step. Client Risk Profiling Understand each client’s business model and ownership structure. Assess potential risk indicators and flag anything unusual or unclear to the compliance team, while keeping a customer-centric approach. Cross-Team Collaboration Coordinate with Compliance, Payments, and Operations teams to ensure alignment and smooth handovers throughout the onboarding journey. Share feedback and contribute to continuous improvement efforts. Document Review & records Verify key documents such as IDs, company registrations, financial statements, and business proofs for accuracy and completeness. Ensure client records are kept current, organized, and audit-ready. Ongoing Maintenance & Profile Updates Assist with periodic reviews and KYC refresh cycles by collecting updated documents, validating client information, and updating internal systems as needed What We’re Looking For Full working rights in Hong Kong Fluent in both Mandarin and English (spoken and written) Bachelor’s degree in Business, Finance, Accounting, Law, or a related field (preferred) 3-5 years of experience in financial services (fintech, MSOs, banks, brokers, startups) is a plus Prior exposure to KYC, AML, or client onboarding processes is an advantage Strong communication and problem-solving skills - team management experience is advantageous. Detail-oriented with a proactive, client-focused mindset Why Join Statrys? Make an impact: Help build the future of fintech for entrepreneurs across Asia and beyond Dynamic team: Work with a diverse, international group of professionals who are passionate about what they do Office location: Located in central Hong Kong with easy access to transit and great coffee Professional growth: Gain exposure to cross-border finance, compliance, and operations in a fast-paced startup environment Flexibility: Hybrid work culture and trust-based time management #J-18808-Ljbffr
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