Assistant Vice President, Client Onboarding Senior Analyst

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview At Citi, we connect millions of people across hundreds of cities and countries every day. We have been doing this for more than 200 years, leveraging our unparalleled global network to provide a broad range of financial services and products to consumers, corporations, governments, and institutions. We’re currently looking for a high‑caliber professional to join our team as Assistant Vice President, Client Onboarding Senior Analyst - Hybrid (Internal Job Title: Client Onboarding Sr Analyst – C12) based in Hong Kong. Being part of our team means we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well‑being, and help you plan for your future. Benefits Citi provides programs and services for your physical and mental well‑being, including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country. We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world. We empower our employees to manage their financial well‑being and help them plan for the future. Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses. We have a variety of programs that help employees balance their work and life, including generous paid time off packages. We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world. Responsibilities Responsible for Private Bank Client onboarding operations related activities covering account opening, account maintenance and credit related documentation review in accordance to internal guidelines & procedures. Lead multiple Private Bank Client onboarding related projects to drive digitization and automation initiatives through cutting‑edge technologies. Support the planning and implementation of projects by performing data collection and analysis. Identify opportunities to eliminate process gaps that cause data quality issues and establish a robust process to ensure data accuracy. Evaluate and determine new requirements/process changes through impact analysis to ensure a sustainable and long‑term process workflow. Create and maintain project documentation, including project plan, status, meeting minutes, etc. Perform change management, including liaising with multiple stakeholders across regions, documenting changes, performing reviews and identifying process improvements, system enhancements, providing training, stakeholder updates. Ensure close monitoring of project deliverables in order to meet the overall timelines and deliver results. Participate in UAT testing for system related enhancement and ensure smooth production implementation. Drive data remediation exercises to enhance system data quality for accurate and timely regulatory reporting. Provide innovative solutions to internal teams & clients, ensuring a strong and robust processing environment with effective controls. Establish risk management practice, maintain a culture of risk and controls in the team through various processes and checkpoints. Demonstrate high level of diligence, motivation and organizational skills. Focus on timely and accurate delivery of targets. Operate with limited level of direct supervision. Qualifications 4 to 5 years of relevant experience in Client Onboarding operations and Project Management. Proficient in Microsoft Excel and skilled in data analysis. Excel Macro/VBA skill is highly recommended. Strong interpersonal communication skills. Able to communicate effectively with internal and external business partners across the different regions. Consistently demonstrates clear and concise written and verbal communication skills. Demonstrates superior Project management skill and analytical skills to ensure effective solutioning. Ability to multi‑task and handle various on‑going deliverables concurrently. Ability to achieve business objectives without compromising on controls and risk parameters established. Able to strive under pressure and covert opportunity from risk. Open to working staggered hour /shift / over weekend and on public holidays. Proficient knowledge of English (written and spoken) is required. Cantonese and Mandarin proficiency is highly recommended. Take the next step in your career, apply for this role at Citi today. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, view Citi’s Accessibility resources. View Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr