Helpdesk Supervisor: SLA-Driven Team Leader

Sustain the Tier-1 hotline operation to fulfill each customer contract requirement and scope of work Maintain a positive attitude while leading a team of around 10+ more service agents in an efficient and productive manner Enhance/updating operating procedure and a marketable service improvement continually Monitor and re-arrange resource to make sure meet...

Regional IT services and solutions provider Job Description Shift duty is required, where necessary (helpdesk operation from 08:00 to 21:00) Responsibilities Provide first line helpdesk support to customers or end users (both internal and external) Handle and resolve customer issues in an efficient and professional manner. Supervise helpdesk team and ensure...

SW9884 |23 Oct 2019 Helpdesk Support Team LeadLead the team to provide 1st level IT support including desktop related technical assistance via phone, email and in person Maintain end-user computing operation and service delivery channel Log all clients enquires in the ticketing system and escalate users problem to 2nd tier support if needed Monitor and...

A technology consulting firm located in Hong Kong is seeking an experienced Assistant IT Helpdesk Manager to oversee a team of service desk agents. This role includes mentoring team members, managing incidents, and ensuring adherence to service level agreements. The ideal candidate has a Bachelor's degree in computer science and at least 3 years of IT...

SW9884 |23 Oct 2019 Helpdesk Support Team Lead Lead the team to provide 1st level IT support including desktop related technical assistance via phone, email and in person Maintain end-user computing operation and service delivery channel Log all clients enquires in the ticketing system and escalate users problem to 2nd tier support if needed Monitor and...

SW9858 |28 Aug 2019 Service Desk Team Lead / Helpdesk Support Team Lead Lead the team to provide 1st level IT support including desktop related technical assistance via phone, email and in person Maintain end-user computing operation and service delivery channel Log all clients enquires in the ticketing system and elevate users problem to 2nd tier support if...

Sustain the Tier-1 hotline operation to fulfill customer contract requirement and scope of work. Maintain a positive attitude while leading a team of around 7+ more service agents in an efficient and productive manner. Enhance/updating operating procedure and a marketable service improvement continually. Fulfill all contract scope and ensure sure all...

A regional IT services provider is seeking a Helpdesk Supervisor in Hong Kong. The role requires providing first line support to customers, supervising the helpdesk team, and ensuring operations meet company standards. Candidates should have a diploma in a relevant field and at least 4 years of experience in helpdesk roles, including 2 years at a supervisory...

A leading consulting firm in Hong Kong is seeking a Helpdesk Support Team Lead to oversee the IT support team. The role involves providing first-level assistance for IT issues, monitoring team performance, and preparing reports. Candidates should possess a diploma in IT or related fields and have 3-5 years of helpdesk experience. Proficiency in both Chinese...

SW8103 | 20 Jan 2021 Assistant Service Delivery Manager (Helpdesk/Deskside) Responsibilities Manage APAC EUS service performance (primary-Deskside support), SLA, CSAT, EUS Compliant, etc. Able to work with client project and architecture team to enable country Deskside support team to support EUS application launch Monitor, control and support service...